Front Desk Executive

6 months ago

Pune, India Kaapro Management Solutions Pvt. Ltd Full time

**Position Summary:

- **

Front Desk Associate is cheerful person of the team at the Front Desk. A Front Desk Associate assists guests efficiently, courteously and professionally in all front office related functions. Front Desk Associates maintain a high standard of service and hospitality at all times, sell the benefits of the hotel to prospective guests and utilize all resources to sell guest rooms. Front Desk Associate represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Major task are to help guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Front Desk Associate must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property

**Duties and Responsibilities:

- **
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- File room keys
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures. Courier Mail Register

**Experience**:
**Salary**: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9303086669

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