Finnone Support – L1

:  Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...

Should have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...

**Title**: Desktop Support **Level**: L1 **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Installation, maintaining and attending day-to-day user's problem calls Installation and updating of Desktop operating system and other software Troubleshooting of operating...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

**Location**: Chennai **Role Definition**: **Key Responsibilities**: - Provide L1 support to global users. - Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure. - Identify and communicate the problem areas based on the incoming incidents. - Addressing questions or queries promptly and...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Application SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Application SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...

**Skill Required**: - Murex environment planning and allocation, build/refresh, End-to-end support - Experience in performing batch improvements, identifying and fixing long running jobs - Multiple data base configuration on murex environment - Disk Space and Memory Management - Import/Export of Murex Database dumps - Infrastructure, Business engine,...

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...