Application Support

1 month ago


Chennai, India ZakApps Full time

**Location**: Chennai

**Role Definition**:
**Key Responsibilities**:

- Provide L1 support to global users.
- Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure.
- Identify and communicate the problem areas based on the incoming incidents.
- Addressing questions or queries promptly and politely.
- Be a good communicator and good listener within the team.
- Quick Learner - Ability to coordinate with multiple teams.
- Good Presentation and communication skills.
- Support new personnel in software, programs and operational instructions.

**Qualifications**:


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