Finnone Support – L1
4 weeks ago
: Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required Direct resolution of Incident and Service Request Tickets based on available information in KEDB Routing tickets to further support units across L2’s, when not resolvable at L1 Establish, maintain and update KEDB to enhance resolution efficiency at L1 Seamless Coordination with Incident & Problem Management Teams EOD/BOD Activities Executing Activities with help of SOP’s and Checklist
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Finnone Support – L1
4 weeks ago
Chennai, India Clover Infotech Private Limited Full time: Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets...
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Flexcube Support
4 weeks ago
chennai, India Clover Infotech Private Limited Full timeShould have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...
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Desktop Support Engineer-l1
4 weeks ago
Chennai, India Futuresoft Solutions Pvt Limited Full time**Title**: Desktop Support **Level**: L1 **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Installation, maintaining and attending day-to-day user's problem calls Installation and updating of Desktop operating system and other software Troubleshooting of operating...
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Technical Support Engineer
5 days ago
Chennai, India Moving Walls Full time1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...
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Technical Support Engineer
6 days ago
Chennai, India Moving Walls Full time1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...
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Technical Support Engineer
6 days ago
chennai, India Moving Walls Full time1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...
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Tech Support
3 weeks ago
Chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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Tech Support-l2 Support
3 weeks ago
Chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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Application Support
4 weeks ago
Chennai, India ZakApps Full time**Location**: Chennai **Role Definition**: **Key Responsibilities**: - Provide L1 support to global users. - Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure. - Identify and communicate the problem areas based on the incoming incidents. - Addressing questions or queries promptly and...
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Tech Support
4 weeks ago
Chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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Tech Support-l2 Support
4 weeks ago
Chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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Tech Support
4 weeks ago
chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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Tech Support-l2 Support
4 weeks ago
chennai, India Nityo Infotech Full timeL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...
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L2 Tech Support
3 weeks ago
Chennai, India Nityo Infotech Full timeTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...
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Application Support
2 weeks ago
Chennai, India timesjobs Full timeApplication SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...
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L2 Tech Support
4 weeks ago
Chennai, India Nityo Infotech Full timeTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...
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L2 Tech Support
4 weeks ago
chennai, India Nityo Infotech Full timeTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...
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Application Support
2 weeks ago
Chennai, Tamil Nadu, India timesjobs Full timeApplication SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...
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Murex Environment Support
4 weeks ago
Chennai, India TalentAll Recruitment Services Full time**Skill Required**: - Murex environment planning and allocation, build/refresh, End-to-end support - Experience in performing batch improvements, identifying and fixing long running jobs - Multiple data base configuration on murex environment - Disk Space and Memory Management - Import/Export of Murex Database dumps - Infrastructure, Business engine,...
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Product Support Specialist
2 weeks ago
Chennai, India Chargebee Full timeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...