Desktop Support Engineer-l1
2 weeks ago
**Title**: Desktop Support
**Level**: L1
**Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
**Job tasks & responsibilities**:
Installation, maintaining and attending day-to-day user's problem calls
Installation and updating of Desktop operating system and other software
Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
Troubleshoot & Resolve Operating System issues.
Testing of computers and ensuring that computer systems are functioning properly.
Remote Software/Desktop troubleshooting
Support on windows networking (wired and wireless)
File and printer sharing services.
Client level Antivirus and troubleshooting
Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
Daily monitoring of devices such as printers etc., as per checklists.
**Job Specification**:
**Qualification**: Under Graduate/Graduate or any Technical Degree/Diploma
**Certifications**: MCP/MCSA/MCSE
**Experience**: Minimum relevant experience of 12 months
**Communication Skills**: Should be able to understand and write correct English
**Supervision**: L2 Engineer/Site In charge /Helpdesk Manager
**Working Environment**: 24*7, 9 hours /day, 6 days in a week
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