L1 System Engineer
3 weeks ago
Job Description for L1 Engineer
Address user tickets regarding hardware, software, and networking. Knowledge of using ticketing system and remote support tools. Creating users, and security groups in Azure AD. Creating and managing email accounts in O365, Troubleshoot O365 and outlook-related issues. Knowledge of system security, data backup, and recovery. Knowledge of computer networks and related computing environments. Hands-on experience in basic network troubleshooting. Understanding of TCP/IP and networking concepts. Configure and Manage Wireless Access Points. Troubleshoot network and wireless connectivity of corporate users. Knowledge on file and printer servers. Manage hardware and software assets. Hands-on experience in Patch Management. Assist users in connecting Video conferencing applications such as Zoom, Teams, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Monitor system performance and troubleshooting. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Knowledge of Microsoft SharePoint, One drive and Exchange online. Basic knowledge on Switch, Router and Firewall functionalities.
SKILLS REQUIRED
Level of Education University Degree or comparable education.
Desired Certification - MCSE, MCSA, CCNA, Azure certified.
Fluency is English language is required must be able to communicate with client through phone and email.
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