Technical Support Specialist

6 days ago

New Delhi, India Total Solutions India Full time

Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.


Expertise as a Technical Support Specialist

  • Transaction/Feedback/ Document audits
  • Performance Improvement project/studies
  • Deep-dive analysis/insights & TNI for business teams
  • Reporting (Internal / External)
  • Rebuttals & Response Review Management
  • Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)
  • Process Improvement Ideas based on audits (VOC analysis & Insights)
  • Half yearly QA certification (QCIP)
  • ID Management


Activities

  • Identify and evaluate risks and internal controls;
  • Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.
  • Conduct interviews with staff being audited and prepare working papers for review.
  • Review the working papers of the internal auditor.
  • Identify and document audit recommendations using independent judgment.
  • Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.
  • Provide or assist in providing training, coaching and guidance to QC staff.
  • Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.
  • Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.
  • Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.
  • Ensure compliance with health and safety requirements
  • Compile and implementation of business plan
  • Implement and management of internal controls for all documented processes
  • Assist Manager in compiling a project manpower plan to meet the predefined criteria.
  • Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements
  • Provide training to departmental staff in concerned area of operations.
  • Monitor performance of the team members and conduct periodical performance review of the staff

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India Flexis Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Flexis. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues efficiently, and ensuring a positive customer experience.Key...

  • Technical Support Specialist

    7 days ago

    Delhi, Delhi, India ConnectWise Full time

    Technical Support SpecialistAs a Technical Support Specialist at ConnectWise, you will play a crucial role in ensuring our partners receive exceptional technical support.Key Responsibilities:Provide high-quality technical support to partners via various communication channelsCollaborate with cross-functional teams to troubleshoot and resolve complex...

  • Technical Support Specialist

    7 days ago

    Delhi, Delhi, India Artos Software Full time

    About Artos SoftwareAt Artos Software, we're on a mission to solve complex problems for e-commerce merchants with simple yet powerful applications and tools. Our team of experienced founders is dedicated to building and maintaining innovative products that drive business growth.Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support...

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India NEXTHIRE LLP Full time

    Role: Technical Support Specialist - DevOpsAbout the position:We are seeking a skilled Technical Support Specialist to join our global team. This role embodies the critical intersection of technical expertise and customer satisfaction. The Technical Support Specialist will provide technical support to customers or internal teams using DevOps tools and...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India ConnectWise Full time

    Job Title: Technical Support SpecialistAt ConnectWise, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll play a critical role in providing exceptional technical support to our partners.Key Responsibilities:Provide technical support to partners via email, phone, chat, cases, and remote...

  • Technical Support Specialist

    7 days ago

    Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full time

    Job Role: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Hudson RPO team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our internal and external stakeholders. Your primary responsibility will be to troubleshoot and resolve technical issues related to our...

  • Technical Product Support Specialist

    6 days ago

    Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistJob Summary:As a Technical Product Support Specialist at Talent Nexa Consulting, you will provide technical support to customers via email, chat, and phone calls. You will research, diagnose, and troubleshoot issues to identify solutions, perform regular follow-ups with customers, and log software defects in a...

  • Technical Support Specialist

    1 month ago

    delhi, India ConnectWise Full time

    Job Title: Technical Support Specialist II Shift: 24/7 Must have skills: Excellent communication. Level 2 knowledge of Active Directory & Exchange server both. General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Wingify Full time

    Technical Support Specialist role at Wingify involves providing expert technical support to customers via various channels. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Specialist is the technical interface between our...

  • Technical Support Specialist

    2 days ago

    Delhi, Delhi, India RC Project Consultancy (RCPC) Full time

    Job SummaryRCPC is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will possess a strong background in IT infrastructure and a proven ability to provide exceptional support to employees.Key ResponsibilitiesIT Infrastructure SupportAnalyze and resolve hardware and software errors on desktops, laptops, and other...

  • It support specialist

    2 weeks ago

    New Delhi, India BwB Full time

    Company Description Bankers Without Boundaries (‘Bw B’), an innovator in global finance, is an investment banking, asset management and advisory firm focused on delivering value to our clients that benefit the environment and society. Founded in 2013, Bw B is powered by investment bankers and is a not for profit with operations in Ireland, the...

  • IT Support Specialist

    2 weeks ago

    New Delhi, India BwB Full time

    Company Description Bankers Without Boundaries (‘BwB’), an innovator in global finance, is an investment banking, asset management and advisory firm focused on delivering value to our clients that benefit the environment and society. Founded in 2013, BwB is powered by investment bankers and is a not for profit with operations in Ireland, the United...

  • Technical Support Specialist

    1 month ago

    Delhi, India ConnectWise Full time

    Job Title: Technical Support Specialist IIShift: 24/7Must have skills: Excellent communication.Level 2 knowledge of Active Directory & Exchange server both.General Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with...

  • Technical Support Specialist

    2 days ago

    Delhi, Delhi, India Quectel Full time

    Job Description:As a Technical Support Specialist at Quectel, you will provide expert technical assistance for our full product line, covering wireless 5G, LTE, UMTS/HSPA (+), GSM/GPRS and GNSS modules.Key responsibilities include providing quick response and on-site support to customers in India, resolving software and hardware issues, and offering feasible...

  • Technical Support Specialist

    1 day ago

    Delhi, Delhi, India Kitecyber Full time

    Job Description:Kitecyber is seeking a skilled Cybersecurity Support Specialist to join our team. The successful candidate will provide technical support, troubleshooting, and ensure customer satisfaction. The role involves handling customer service inquiries and supporting the implementation of our SSE solution.Key Responsibilities:Provide technical support...

  • Gaming Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Finding Candidates Full time

    Job Title: Gaming Technical Support with GermanWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Finding Candidates. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients in the gaming industry.Responsibilities:Provide technical support to customers...

  • Gaming Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India PyjamaHR Full time

    Job Opportunity at PyjamaHR We are seeking a skilled Technical Support Specialist to join our team at PyjamaHR. Job Summary: As a Technical Support Specialist, you will provide exceptional customer service and technical support to our clients. Responsibilities: Provide technical support to customers via phone and emailOffer professional technical support...

  • IT Support Specialist

    2 weeks ago

    new delhi, India BwB Full time

    Company DescriptionBankers Without Boundaries (‘BwB’), an innovator in global finance, is an investment banking, asset management and advisory firm focused on delivering value to our clients that benefit the environment and society.Founded in 2013, BwB is powered by investment bankers and is a not for profit with operations in Ireland, the United...

  • Gaming Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Breezy Talent Full time

    Job Title: Gaming Technical Support with GermanWe are seeking a highly skilled and motivated individual to join our team as a Gaming Technical Support Specialist. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their gaming experience is seamless and enjoyable.About the...

  • Senior Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India OpenText Full time

    Job Title: Senior Technical Support SpecialistJoin OpenText, a global leader in information management, as a Senior Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products.Key Responsibilities:Provide advanced troubleshooting and technical...