Lead Salesforce Business Analyst

3 weeks ago


Bengaluru, India YO HR CONSULTANCY Full time

YO HR CONSULTANCY is a leading recruitmentagency in India specializing in the None industry. We have a strongnetwork of professionals and a deep understanding of the job marketallowing us to provide exceptional talent solutions. As a LeadSalesforce Business Analyst you will play a crucial role inanalyzing realtime and historic data on operational performance andcustomer experience. You will generate and modify user dashboardscollaborating with development and testing teams to createeffective tools. Additionally you will coordinate with Salesforceadministration and development teams to take ownership of technicaldelivery and address any roadblocks. Your technical leadership willset best practices including integration and applicationdevelopment deployment testing and iterative refinement. You willalso identify and drive continuous improvements in CRM technologyto enhance cost quality turnaround time and customer effort. Yourresponsibilities will cover all aspects of CRM changes includingrequirements gathering design user testing and agile sprints.Furthermore you will act as a single point of contact between thebusiness and technical team enabling functional delivery and beingresponsible for User Acceptance Testing (UAT) rollout. You willreview business cycle reports and ensure data accuracy in the HRAnalytics (HRA) Tool. In addition you will own the designdevelopment and maintenance of ongoing metrics reports analyses anddashboards to drive key business decisions. Your role will involverecommending new metrics techniques and strategies to improvemarketing campaign targeting and measurement defining data elementsand structure to enable analytical capabilities for productmanagement and engineering teams. Furthermore you will retrieve andaggregate data from multiple sources compile it into a digestibleformat to enable effective decision making and ensure that KPIs arepublished and reviewed regularly. By utilizing data mining andanalytical techniques you will develop and maintain customer anddeveloper segmentations. Lastly you will analyze delivery trendsprovide recommendations and execute existing or new programs andprocess improvements to drive productivity and improved servicedelivery.

uk us,crm,requirementsgathering,business analysis,user acceptancetesting,salesforce,writing user stories,data analysis,businessanalyst



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