L2 System Support Engineer

2 months ago

Chennai, India Excis Compliance ltd Full time
Job Description
The Band 2 – Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.  

•Reading error codes flashed up on the device
•Swapping out hardware
•Tracing faults using diagnostic devices and software
•Upgrading components
•Assisting the support staff of other service providers
•May require some staggered shifts
•Will require some travel to sites
•Other duties may be assigned
•Common inventory management techniques knowledge

Requirements·      Work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.
·         Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
·         Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.
·         Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
·         Ability to utilize provided knowledge article to resolve issues with client specific applications.

Requirements
· Work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return. · Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. · Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices. · Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. · Ability to utilize provided knowledge article to resolve issues with client specific applications.

  • L2 Production Support

    5 months ago

    Chennai, India Virtusa Full time

    L2 Production Support - CREQ192736 Description T2/T3 - L2 Application Support Resources required: 4 to 5 years of IT experience with Level 2 Application Production support, ITIL Technical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, Confidence Tools: ITRS, Autosys, Service Now, uDeploy Domain Knowledge: Banking ...

  • L2 Support Engineer

    2 months ago

    Chennai, India ProPMO Services Private Limited Full time

    L2 Support EngineerLocation : ChennaiExp : 4+yearsSeeking a passionate and talented L2 support engineers who have experience in handling L2 Support for an eCommerce application and can code. This is a high visibility team where you will get a chance to make a positive impact on customer experience as well as you will be working with all developers across all...

  • NOC Monitoring L2 Support Engineer

    2 weeks ago

    Chennai, India LITTLE ROBIN TECHNOLOGY PARTNERS PRIVATE LIMITED Full time

    Job Title : NOC Monitoring L2 Support EngineerLocation : Chennai/ HyderabadRotational (24/7) - Work from OfficeJob Summary : We are seeking a skilled NOC Monitoring L2 Support Engineer to join our team. This role involves providing advanced network and system monitoring, handling escalated issues, and ensuring network stability across our infrastructure. The...

  • L2 support analyst

    2 weeks ago

    Chennai, India PubAdX Full time

    Role: L2 Support AnalystExperience: 5 – 10 YearsGender: Male/FemaleDuties and Responsibilities:As part of the team, you will:· As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)· Open to work under 24*7 model and other holidays as...

  • Palo Alto

    4 weeks ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 EngineerExp- 5+ yearsLocation ( Chennai)Mode - Work From OfficeNotice - Immediate to 15 DaysWe are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto Networks...

  • L2 System Support Engineer

    2 months ago

    Chennai, India Excis Compliance ltd Full time

    The Band 2 – Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

  • L2 System Support Engineer

    2 months ago

    Chennai, India Excis Compliance ltd Full time

    The Band 2 Desktop Technicianwill provide daytoday local/remote desktop support receive inboundcalls answer questions troubleshoot and document steps performed toresolve challenges with hardware software and application issues ina ticketing system. The candidate will also need to facilitatecustomer resolution for calls and engage their supervisors...

  • L2 Support Analyst

    2 weeks ago

    Chennai, India PubAdX Full time

    Role:L2 Support AnalystExperience: 5 – 10 YearsGender: Male/FemaleDuties and Responsibilities:As part of the team, you will:·As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python &Node JS (Code understanding/debugging/Development)·Open to work under 24*7 model and other holidays as required by the...

  • L2 Support Analyst

    3 weeks ago

    Chennai, India PubAdX Full time

    Role: L2 Support AnalystExperience: 5 – 10 YearsGender: Male/Female Duties and Responsibilities:As part of the team, you will:·       As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)·       Open to work under 24*7...

  • L2 Support Analyst

    2 weeks ago

    Chennai, India PubAdX Full time

    Role: L2 Support AnalystExperience: 5 – 10 YearsGender: Male/Female Duties and Responsibilities:As part of the team, you will:·       As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)·       Open to work under 24*7...

  • L2 Support Analyst

    2 weeks ago

    Chennai, India PubAdX Full time

    Role: L2 Support Analyst Experience : 5 – 10 Years Gender : Male/Female Duties and Responsibilities: As part of the team, you will: · As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development) · Open to work under 24*7 model and other...

  • Palo alto

    1 month ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 Engineer Exp- 5+ years Location ( Chennai) Mode - Work From Office Notice - Immediate to 15 Days We are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto...

  • Palo Alto

    4 weeks ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 EngineerExp- 5+ yearsLocation ( Chennai)Mode - Work From OfficeNotice - Immediate to 15 DaysWe are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto Networks...

  • L2 Support

    5 months ago

    Chennai, India Virtusa Full time

    L2 Support - ITRS - CREQ192972 Description We are looking for an experienced Senior Support Engineer to join our team. The successful candidate must have at least 4 to 7 years of experience in ITRS administration and possess excellent communication skills. The role requires working in rotational shifts from 6 AM IST to 11 PM IST, and being available to...

  • Palo Alto

    2 months ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 EngineerExp- 5+ yearsLocation ( Chennai)Mode - Work From OfficeNotice - Immediate to 15 DaysWe are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto Networks...

  • Palo Alto

    1 month ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 EngineerExp- 5+ yearsLocation ( Chennai)Mode - Work From OfficeNotice - Immediate to 15 DaysWe are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto Networks...

  • Palo Alto

    1 month ago

    Chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 Engineer Exp- 5+ years Location ( Chennai) Mode - Work From Office Notice - Immediate to 15 Days We are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto...

  • Palo Alto

    3 weeks ago

    chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 Engineer Exp- 5+ years Location ( Chennai) Mode - Work From Office Notice - Immediate to 15 Days We are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto...

  • Palo Alto

    1 month ago

    chennai, India Korn Ferry Full time

    Role - Network Engineer ( Palo Alto & Checkpoints) L2 EngineerExp- 5+ yearsLocation ( Chennai)Mode - Work From OfficeNotice - Immediate to 15 DaysWe are seeking a skilled and motivated Palo Alto Checkpoints L2 Engineer to join our team. The ideal candidate will be responsible for the implementation, configuration, and management of Palo Alto Networks...

  • L2 Flexcube Support Specialist

    2 months ago

    Chennai, India PROCONNXT Full time

    We are seeking an experienced Flexcube L2 Support Specialist to join our team in Chennai with a deep understanding of Flexcube, particularly in CASA and Loans modules.Position Overview:As a Flexcube L2 Support Specialist, you will provide advanced support and troubleshooting for the Flexcube application, focusing on CASA (Current Account Savings Account) and...