L2 Support Analyst
2 days ago
L2 Support Analyst
Experience
: 5 – 10 Years
Gender
: Male/Female
Duties and Responsibilities:As part of the team, you will:·
As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python &
Node JS (Code understanding/debugging/Development)·
Open to work under 24*7 model and other holidays as required by the business·
Good to have the ability to identity the front end/back end issues·
Respond to customer inquiries and assist in troubleshooting and resolving challenges·
Prioritizing the workload of the Application Support team·
Able to work on Metrics and Reports·
Managing the Issue Management Process and Reviewing potential areas for service improvement·
Providing technical leadership and input on application/infrastructure gaps and potential issue areas·
Need to be involved in automation and process improvement related tasks·
Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues·
Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.·
Maintaining application monitoring and review·
Ideal candidate should have understanding on incident, request and problem management process·
E-commerce experience and experience with any BI tool is added advantage
Qualification & Skills:·
5+ years of experience in Production support·
Bachelors / Master’s Degree in Computer Science or related field in a reputed institution·
Hands-on/code debugging experience in Node JS and Python·
Database: SQL, Oracle·
OS: UNIX, Windows·
Experience in debugging through logs·
Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc.,
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