L2 Support Analyst
3 days ago
Role: L2 Support Analyst
Experience : 5 – 10 Years
Gender : Male/Female
Duties and Responsibilities:
As part of the team, you will:
· As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)
· Open to work under 24*7 model and other holidays as required by the business
· Good to have the ability to identity the front end/back end issues
· Respond to customer inquiries and assist in troubleshooting and resolving challenges
· Prioritizing the workload of the Application Support team
· Able to work on Metrics and Reports
· Managing the Issue Management Process and Reviewing potential areas for service improvement
· Providing technical leadership and input on application/infrastructure gaps and potential issue areas
· Need to be involved in automation and process improvement related tasks
· Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues
· Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.
· Maintaining application monitoring and review
· Ideal candidate should have understanding on incident, request and problem management process
· E-commerce experience and experience with any BI tool is added advantage
Qualification & Skills:
· 5+ years of experience in Production support
· Bachelors / Master’s Degree in Computer Science or related field in a reputed institution
· Hands-on/code debugging experience in Node JS and Python
· Database: SQL, Oracle
· OS: UNIX, Windows
· Experience in debugging through logs
· Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc.,
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