L2 Support Analyst

3 days ago


Chennai, India PubAdX Full time

Role: L2 Support Analyst

Experience : 5 – 10 Years

Gender : Male/Female

Duties and Responsibilities:

As part of the team, you will:

· As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)

· Open to work under 24*7 model and other holidays as required by the business

· Good to have the ability to identity the front end/back end issues

· Respond to customer inquiries and assist in troubleshooting and resolving challenges

· Prioritizing the workload of the Application Support team

· Able to work on Metrics and Reports

· Managing the Issue Management Process and Reviewing potential areas for service improvement

· Providing technical leadership and input on application/infrastructure gaps and potential issue areas

· Need to be involved in automation and process improvement related tasks

· Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues

· Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.

· Maintaining application monitoring and review

· Ideal candidate should have understanding on incident, request and problem management process

· E-commerce experience and experience with any BI tool is added advantage

Qualification & Skills:

· 5+ years of experience in Production support

· Bachelors / Master’s Degree in Computer Science or related field in a reputed institution

· Hands-on/code debugging experience in Node JS and Python

· Database: SQL, Oracle

· OS: UNIX, Windows

· Experience in debugging through logs

· Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc., 


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