Assistant Manager-WFM

Assistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...

Assistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...

Assistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...

Assistant Manager-WFMAbout the team:The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience.You are Responsible...

Note :- Only Apply If you have 8+ Yrs Exp in WFMPosition - Assistant Manager (WFM)Location - Whitefield , BangaloreSUPERVISORY RESPONSIBILITIES:Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiativesEvaluate the performance of direct reports...

Assistant Manager-WFMAbout the team:The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience.You are Responsible...

DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Monitor and manages...

Business: GCCB - WFM Open positions: 1 Role Title: Assistant Manager – GCCB WFM (Individual Contributor) GSC's Global Career Band : 7 Location : India/Bangalore Recruiter Name : Srthi S Thampi Why join us? We are one of the best-in-class WFM capability of HSBC. We take care of all the WFM activities of all the contact centers of Retail...

Assistant Manager-WFM- CommercialYou are Responsible for:To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in FK system for processing the payouts.Ensure accurate validation of OSP billing workings &...

Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

Assistant Manager-WFM- CommercialYou are Responsible for:To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in FK system for processing the payouts.Ensure accurate validation of OSP billing workings &...

Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and...

Business: GCCB - WFM Open positions: 1 Role Title: Assistant Manager – GCCB WFM (Individual Contributor) GSC’s Global Career Band : 7 Location : India/Bangalore Recruiter Name : Srthi S Thampi Why join us? We are one of the best-in-class WFM capability of HSBC. We take care of all the WFM activities of all the contact centers...

THIS ROLE IS IN PERSON IN MEXICO CITY, MEXICO. At AWS, we’re looking to hire an Real-Time Analyst (RTA) to be part of the AWS Premium Support Community Support Workforce Management (WFM) team. The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming volume....

**WFM Real Time Analyst** **What This Position Is All About**: **Role Summary**: This full-time role will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience during every interaction they have with us. The team member in this position will need to be analytical and organized in...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to...

Why join us: Our Contact Centers today are working with more and more technologies to help assist our customers. As a result, there is a need to help support the Contact Centers with the technology while liaising with the IT Technical Teams who support these technologies.  The purpose of the Centralized Administration Manager role is to achieve the...