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Senior Technical Support Engineer

3 months ago

Bengaluru, India Juniper Networks Full time

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Title: Technical Support Engineer 4.

Role: TAC Engineer – Routing

Business Unit: Juniper Advance TAC

Required Experience: 8+ Years

Location: Bangalore

Juniper Network’s Technical Assistance Center (JTAC) is a team of highly experienced engineers who provides focused technical support to customers on Juniper products.

This position is for Advance TAC team and will provide level 3 (L3) product escalation support for routing platforms from different products series like M, T, Mx, ACX and PTX. This is an individual contributor role. There will be weekend and holiday coverage as per roster.

Responsibilities:

Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution. Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers. Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization. Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers. Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

Requirements 

Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry. Troubleshooting, implementation and support of large IP networks (preferably Service Provider) Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

Primary Skills

Thorough understanding (Packet level) of – IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS , RIP) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) Experience in PTP/ SyncE protocols. Understanding/Exposure/Expertise in one or more areas – MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN MPLS Traffic Engineering, LDP, RSVP, Segment Routing Multicast technologies NG-MVPN, PIM Perl/Unix/Expect/Python scripting Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks,we are committed to elevating talent by creating a trust-based environment where we can all thrive together.We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying.We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:
● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.