Group Manager
4 weeks ago
The Project Specialist works across the Stripe account to support teams in managing operational projects, coordinating process or product launches, overseeing the change management process, and serving as a point of contact for select responsibilities as delegated. They work with team managers, Quality Assurance Specialists, trainers, and Stripe to meet operational goalsResponsibilitiesCoordinate with Stripe on the launch of new products or changes to existing products to ensure Specialist readinessServe as primary point of contact for change management including but not limited to ensuring all change requests filed with the site are actioned as directedAuthor or create documentation, training, presentations or other content as required by Stripe or managementAnalyze operational results to identify key drivers to operational metricsAny additional responsibilities as business needs dictate
Qualifications
Language Proficiency in all supported languages CEFR C2 or equivalent SVAR score of 78+ level mastery will be required as prescribed under the common global scale frameworkStrong project management skills and the ability to deliver results under pressure.Superior presentation skills and ability to communicate complex concepts effectively.Excellent written skills and proven experience creating documentation, training, and other contact center contact materialsVery customer service focused, with the ability to engage with your colleagues, manager and users in a friendly, respectful and professional mannerFor external candidates, 2 years of experience in a prior project management role
Additional Information
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