Senior Customer Success Manager

6 months ago

Bengaluru, India Milestone Full time
Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, “Best use of search” in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company. Roles and Responsibility

Timings: 9:00 PM To 6:00 AM IST (Night Shift)

Job Description

Are you the kind of person who thinks that combination of customer success & digital marketing is cooler than a polar bear in sunglasses? Do you believe in sprinkling a bit of magic on customer relationships? If you have a secret sauce for turning customers into raving fans, then we want you on board our success spaceship At Milestone, we're not just building success stories; we're crafting epic tales of digital triumphs. Join us as a Customer Success Maestro and be the hero in our blockbuster

What's the Quest?

As our Customer Success Maestro, you're not just managing customers; you're curating their digital destiny. Your mission, should you choose to accept it, is to guide our diverse clientele, spanning industries like hospitality, healthcare, automotive, financial services, real estate, technology, and whatever else is out there in the galaxy Your goal? Make them so successful that they shout our name from the mountaintops

Your Epic Role:

Work your magic with clients, setting critical goals, and helping them rock their digital marketing objectives. Juggle strategic and operational discussions like a circus performer on caffeine, evaluating needs and strategies with flair. Build relationships that even Shakespeare would envy – from decision-makers to operational teams, everyone loves your vibe. Be the Sherlock Holmes of customer progress, ensuring they're on the express train to success in adoption, usage, and overall happiness. Play diplomat between customers and internal Milestone teams, ensuring everyone's on the same page for intergalactic success.

Skills That Make You the Chosen One:

Jedi-level communication skills – both written and verbal. Your presentations are so good they should come with a warning label. Analytical prowess to decipher digital performance metrics and present them in a way that even Yoda would be proud of. A logical mind, organization skills that rival Marie Kondo's, and time management that beats a time-traveling DeLorean.

Nice-to-Haves:

Experience in the hospitality industry (for those who have explored the finest in lodging, dining, and tourism). E-commerce experience (because selling in the digital galaxy is your playground). Project management expertise (because every success story needs a director). Sales or account management skills (you're basically the Jedi of persuasion). Analytical problem-solving abilities – think of it as wielding a lightsaber against challenges.

The Force Is Strong With You:

A Bachelor's degree (because why not show off your academic Jedi robes?). 5-8 years of experience, preferably as a Customer Success Maestro or an account management wizard. A solid understanding of digital marketing channels, especially Search (SEO & SEM), Content, and website optimization. Join Our Rebellion: If you're a Digital Strategist, SEO Strategist, Digital Marketing Manager, E-commerce Manager, Technical SEO Managerwith a passion for creating legendary customer success stories, we want to hear from you Dust off your cape, grab your lightsaber, and let’s conquer the digital galaxy together.

Disclaimer: This isn't just a job; it's an adventure in making milestones May the Success Force be with you.

Top Reasons to Work for Milestone

Speed: We have the fastest and only SEO-first CMS on the market Company Position: Joining a company that is poised to capitalize on the accelerating digital transformation Grow: Great place to learn with phenomenal growth opportunity  Impact: Create an impact through the thought leadership you bring to the team  Ethics: A principled and values-based culture Stimulation: Exciting and innovative work environment 

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