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Client Delivery Manager
5 months ago
What success looks like in this role:
Job Title: Client Delivery Manager
Location : India (Bangalore or Hyderabad)
We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us
What success looks like in this role:
Lead the delivery of services for a key global account in the region. Handle contract scope, variations, and operational reviews. Plan, implement, and execute contracted services, ensuring they meet SLA, cost, governance, performance, and quality standards. Build and manage a skilled team to meet schedules and resolve technical/operational issues. Maintain clear communication channels with clients and internal teams. Develop and manage budgets, schedules, and performance standards to optimize service delivery. Act as the escalation point for unresolved client issues. Identify growth opportunities and assist account management in offering new services. Drive continuous improvements and present innovations to clients regularly.You will be successful in this role if you have:
You will be successful in this role if you have :
Bachelor’s degree in IT, Business Administration, or relevant experience. 5+ years of professional experience, with 3+ years in service delivery management within an IT outsourced environment. Strong knowledge of business, market trends, sales strategies, account management, service delivery, and financial analysis. Familiarity with major Unisys service offerings and evolving technologies. Proven track record in communication, service delivery, and relationship management.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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