Delivery Manager

Viaplus is seeking a proactive and skilled individual for the role of Delivery Manager. This role focuses on identifying, developing, defining processes, deploying best practices, project management, delivery measurements, metrics, reports, and training to ensure successful delivery of a quality product to our clients and the end-user. The Delivery Manager is responsible for planning and delivering a project as per stated scope in cooperation and collaboration with client, internal management, development, functional, testing, infrastructure, and administrative teams. Must own all delivery aspects of projects. Set deadlines, assign responsibilities, manage resource utilization, monitor performance, and summarize progress of a project. The successful candidate will work directly with onsite team and client to ensure deliverables fall within the applicable scope and budget.

NOTE : In alignment with our DEI initiatives, we are prioritizing the hiring of women for this position. This approach aims to enhance the diversity possibilities within the organization.

About Viaplus:

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured single-account back office technology facilitate the high-volume transactions, required for seamless multimodal mobility. As a VINCI Concessions subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.

ViaPlus is headquartered near Dallas, Texas and maintains offices across the United States and in France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transactions processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.Our flagship back office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly-changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

About Indian Operations: Plan, Design and Develop New Features for our Products | Customize our product on request from our premium Clients | Provide end-to-end IT Infrastructure set-up and Maintenance for global Clients | 24/7 Support

Job Profile: Delivery Manager (Women Power)

Experience: 14 -20 yrs

Job Responsibilities:

▪ Key stakeholder to determine and define the appropriate delivery strategies and approaches for a successful end to end delivery, from the RFP phase to the product implementation and acceptance. ▪ Review, refine and disseminate client requirements and business rules to the project delivery team. ▪ Manage and provide day to day oversight, direction, and technical leadership, as required

▪ Perform continuous project monitoring, including schedule performance analysis, project budget review, cost drivers, cost allocations, burn rate, estimate to complete, and estimate at completion.

▪ Prepare regular reports for senior management regarding the status of a project.

▪ Ensure effective coordination/communication between all functional teams, stakeholders, and the customer as needed.

▪ Develop, review, seek approval and manage resource plans and the ramp-up/ramp-down schedules.

▪ Manage project workload by skill and experience for work distribution and staff transition plans.

▪ Monitor and control full project/product lifecycle in line with Agile SCRUM Project Management methodology in particular.

▪ Develop, implement, and manage effective cross-functional and cross-site (global) team communications and coordination.

▪ Ensure the cross-functional and off-site teams maintain a high level of quality and delivery performance by identifying and implementing key competencies and performance metrics.

▪ Develop and institutionalize processes and practices designed to improve delivery performance, quality, predictability, and repeatability.

▪ Conduct and/or participate in internal and external project status meetings.

▪ Ensure accurate and effective communication and reporting of key project parameters to the project stakeholders.

▪ Collaborate and negotiate delivery timelines and timelines adjustments.

▪ Identify, track, and manage project scope and manage onsite/client expectations through the delivery process.

▪ Identify and define scope changes, develop change order estimates, and change order through coordination with the functional and other teams.

▪ Ensure that project priorities remain aligned with the business priorities as defined by the RFP/Contract.

▪ Ensure accurate tracking of time spent through the application of activity reporting for all project team members.

▪ High IT affinity in general, i.e. ability to quickly gain top-level understanding and interact with various subject matter experts.

▪ In-depth knowledge of project management methodologies, including PMP, PMI Agile Certified Practitioner (PMI-ACP) or equivalent certification.

▪ Strong interpersonal skills, tenacity, and ability to drive results in a complex, multicultural environment and at different hierarchical levels.

▪ Be able to track metrics, identify risks proactively and suggest/implement mitigation strategies. ▪ Ensure project and organization compliances.

Skill Set:

▪ Strong communication and problem-solving skills. skills and teamwork.

▪ In alignment with our DEI initiatives, we are prioritizing the hiring of women for this position.

▪ Should have minimum 10yrs of experience in project management in large enterprise environment preferably in banking, finance or transportation domain

▪ Excellent communication, presentation, influencing, and reasoning skills to earn the trust and support of business leaders, technology leaders, colleagues, team members and administrative/support staff.

▪ Must have proficiency with MS Office Suite, including MS Project and/or Agile project management tools.

▪ Must be a team player, self-motivated and have ability to work independently and pro-actively and not seek direction or guidance often.

▪ Must have managed teams of 30 or more resources.

▪ Must lead and motivate people and contribute to people development including developing next level leaders.

▪ Should have the skills to effectively collaborate across projects/engagements.

▪ Ensure appraisal processes are followed and there are minimal grievances.

▪ Should have the background of managing maintenance engagements with proactive SLA/KPI adherence, quality status reporting, creating, and communicating team rosters, team cross-skilling/upskilling, continuous improvements etc.

▪ Must be seeking and capitalizing on the opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost-effectiveness.

▪ Should creating a culture that strives at a rapid pace, changing and challenging environment, and delivering quality products and services to our customers.

▪ Must effectively manage the critical path of a project plan.

▪ Should have the ability to work around constraints and deficiencies and ensure timely delivery.

▪ Identify and resolve issues timely that may impair the team's ability to meet strategic, roadmap, financial, and/or technical goals.

▪ Mentor technical leads and developers.

▪ Must be capable of building sustainable relationships with colleagues and key individuals.

▪ Should be creative and able to think outside-the-box while defining a sound and practical solution.

▪ Should have the desire to take the initiative, moving ideas forward with clarity.

Qualifications: Any Graduate with B. E / B. Tech, MCA or equivalent degree with more than 12+ years relevant work experience. (PMP certification is preferred)

Technical Skills:

▪ Experience with managing banking and finance projects in India will be preferred.

▪ Experience with National Payment Corporation of India (NPCI) and NCMC and FASTag would be a big plus.

▪ Intermediate to advance knowledge of MS Project, ability to create and report on variances, ETC, EAC, etc.

▪ Proven experience and demonstrable examples of executing “what-if” analysis and impact analysis

▪ Should have experience with managing deliveries, and ongoing operations of application implementing .Net framework, SQL Server, mobile applications, or similar frameworks.

▪ Intermediate to advance knowledge of Agile software development methodology, possess SCRUM certifications.

▪ Proficiency in MSOffice productivity products such as Word, Excel, PowerPoint, MS Project, Visio etc.

▪ General knowledge of various information system architecture frameworks, Interface control document etc.