Guest Relations Associate

4 weeks ago


Kochi, India AccorHotel Full time
Job Description

A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers.

  • Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
  • Acts as the initial responder and liaison between Eataly and potential vendors, passing information.
  • Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
  • Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
  • Performs other duties as required or assigned by the hotel.

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