Guest Relation Executive

4 months ago


Kochi Kerala, India Milestone Career Planner Full time

Job Description: Guest Relation Executive

**Position**: Guest Relation Executive
**Reports to**: Front Office Manager / Guest Relations Manager
**Location**: [Hotel/Resort Name, Location]

**Job Summary**:
**Key Responsibilities**:

- **Guest Interaction**:

- Greet guests warmly upon arrival and ensure a smooth check-in process.
- Escort guests to their rooms and provide a detailed orientation of the hotel’s facilities.
- Anticipate guest needs and respond to requests promptly and professionally.
- Follow up with guests throughout their stay to ensure satisfaction and address any issues.
- **Complaint Resolution**:

- Handle guest complaints with a calm and positive attitude.
- Investigate and resolve issues to the guest’s satisfaction, escalating to the appropriate manager when necessary.
- Record complaints and resolutions in the system to monitor patterns and improve service.
- **Information and Assistance**:

- Provide guests with information about hotel services, local attractions, dining options, and transportation.
- Assist guests with booking reservations for dining, entertainment, and tours.
- Coordinate special requests and arrangements for VIP guests, celebrations, and special occasions.
- **Communication and Coordination**:

- Liaise with other departments (housekeeping, food and beverage, concierge, etc.) to ensure guest needs are met.
- Communicate effectively with team members to provide seamless service.
- Update guest profiles with preferences and feedback for personalized service.
- **Administrative Duties**:

- Maintain accurate records of guest interactions and activities.
- Prepare and present daily reports to the management team.
- Assist in managing the guest feedback system, compiling data and identifying areas for improvement.

**Qualifications**:

- **Experience**: Minimum of 2-3 years in the hospitality industry, preferably in a guest-facing role.
- **Education**: High school diploma or equivalent; degree in hospitality management is a plus.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to work under pressure and handle multiple tasks simultaneously.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9074953258



  • Kochi, Kerala, India HSJB Business Solutions LLP Full time

    Urgent Hiring !!! GUEST RELATION EXECUTIVE Location: Cochin Experience: Min 1 - 2 Years of relevant experience in Guest Relation **Salary**: upto 20K Qualification: Graduation Good Communication Skills required in both English and Hindi **Responsibilities**: **Coordination with our In-house guests from assigned markets** - Frequent call to guests in...


  • Kochi, Kerala, India PVR Cinemas Full time

    We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • Kochi, Kerala, India LAKSHYA CA CAMPUS Full time

    **Guest Relation Executive** **About Lakshya**: Lakshya takes pride in the fact that we are not just educators but are career advisors to our students and are actively involved in our student’s strategic decision making processes. We are committed to providing every possible advantage to our students so that they are able to meet their ambitions. We...


  • Kochi, Kerala, India Chakolas Pavilion - Hotel & Convention Center Full time

    Job brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24084637 **Job Category** Rooms & Guest Services Operations **Location** The Artiste Kochi a Tribute Portfolio Hotel, W8V8 QV8 Project site, Prestige Forum Mall, Bund Rd, Kochi, Kerela, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • Kochi, India PVR Cinemas Full time

    We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • Kochi, India Copious Consult Full time

    **Skills Required**: Managing Guest's experiences. Greeting and check-in guests as they arrive. Ensuring guests have pleasant experience. **Responsibilities**: Greeting clients. Coordinating check-ins and check-outs. **Salary**: ₹18,000.00 per month Schedule: - Day shift Application Question(s): - Do you have 1 year Experience as Guest Relation...


  • Kochi, Kerala, India AccorHotel Full time

    A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers. - Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and...


  • Kochi, India Gokul Oottupura Full time

    Urgent requirement of Guest Relation Executive for Vegetarian chain restaurant in Ernakulam. Females with good communication skills are welcome for this post. same field experence will give advantage food and accomodation avalable ESI, PF **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift - Evening shift - Morning shift -...


  • Calicut, Kerala, India Hotel CopperFolia Full time

    A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is **a customer service-oriented employee who essentially greets hotel guests**. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. **Job Types**: Full-time, Fresher,...


  • Kochi, India Miletia Guide Solutions PVT LTD Full time

    Hiring for Reputed 5 star Resort **Location : Munnar** **Guest Relation - Minimum 1 to 2 years experience** **Food and Accomdation provided** **Salary depends on experience** - Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP...


  • Thiruvananthapuram, Kerala, India Imperial kitchen Full time

    The Guest Relation Executive is the first employee to interact with arriving guests as they enter the restaurant. He/She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. **DUTIES AND RESPONSIBILITIES**: - Check the reservation book for reservations for the next meal...


  • Kochi, India Dindigul Thalappakatti Restaurant Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-inand giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about the...


  • Kochi, India Ascenbay Full time

    This opening is for a 4 star hotel in Kannur; We are urgently looking for Guest Relation Executives for our property. Priority is for people from the Hospitality industry. **Job Types**: Full-time, Regular / Permanent Pay: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Life insurance -...


  • Calicut, Kerala, India LEENA GROUP HOSPITALITY & LEISURE Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and giving farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Detailed information regarding arrivals and room...


  • Kochi, India Chittilappilly Square Full time

    Handling guest concerns in an efficient and timely manner. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about the property as well as the competition. - Providing excellent customer service as per company standards. - Collect Guest feedback during guest departure along with his likes and dislikes. -...


  • Kochi, India Affable Management Services Full time

    **Guest Relations Executive (Front office - female),4 Star Hotel, 1-3 yrs exp,Kochi** **Key Responsibilities**: - **Guest Welcome and Check-In**: - **Guest Assistance and Support**: - **Guest Engagement**: Proactively engage with guests to ensure their comfort and satisfaction. Collect feedback from guests and relay this information to the management...


  • Kochi, India Miletia Guide Solutions PVT LTD Full time

    **Urgent Hiring Guest Relation - Digital Marketing for Reputed Group of Hotel**: - **Location : Coimbatore**: - **Food and Accomdation Provided**: - **Freshers with good english communication can also apply** **Salary**: ₹20,000.00 per month Schedule: - Morning shift **Education**: - Bachelor's (preferred) Work Location: In person


  • Kochi, India Olive Down Town Full time

    Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...


  • Kochi, India PVR Cinemas Full time

    Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Life insurance - Provident Fund Schedule: - Day shift - Evening shift - Monday to...