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Guest Relations Associate
1 month ago
A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers.
- Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
- Acts as the initial responder and liaison between Eataly and potential vendors, passing information.
- Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
- Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
- Performs other duties as required or assigned by the hotel.
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