Guest Relation Executive

4 weeks ago


Kochi, India GoL Ventures Pvt Ltd Full time

Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multi-tasking job duties in a busy environment.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per standards.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the company rules and policies laid down by the management.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English and Hindi language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7012550984
Application Deadline: 15/05/2023
Expected Start Date: 15/05/2023



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