Guest Relations Associate

2 weeks ago


kochi, India Accor Full time

Job Description

A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers.

Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market Acts as the initial responder and liaison between Eataly and potential vendors, passing information. Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead Performs other duties as required or assigned by the hotel.

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