HRSD Lead Developer

4 weeks ago


Sany, India Redient Security Full time
PositionOverview:As a ServiceNow HRService Delivery (HRSD) Consultant you will play a vital role intransforming HR service management for our clients using theServiceNow platform. Your deep expertise in HR processes coupledwith your proficiency in ServiceNow solutions will enable you tolead the design implementation and optimization of HR servicedelivery systems. By doing so you will empower our clients tostreamline HR operations enhance employee experiences and achievestrategic HRobjectives.
KeyResponsibilities:
  • HRService Delivery Strategy:
  • Collaborate withclients to assess HR service delivery needs comprehending theirunique challenges and strategicobjectives.
  • Lead the development of HR servicedelivery strategies leveraging ServiceNow capabilities to alignwith clients HR and business goals.
  • ServiceNowConfiguration and Implementation:
  • Customize andconfigure ServiceNow HRSD modules to meet the precise requirementsof each client.
  • Oversee the implementation ofHR case management employee selfservice portals and other HRSDcomponents.
  • Client Engagement and RelationshipManagement:
  • Cultivate strong relationships withHR stakeholders and clients serving as a trusted advisor on HRSDsolutions.
  • Conduct regular meetings andpresentations to provide project updates gather feedback and ensureclient satisfaction.
  • Process Optimization andBest Practices:
  • Identify opportunities forprocess improvement automation and the adoption of HR bestpractices within clientorganizations.
  • Collaborate with clients toinstitute efficient HR processes andworkflows.
  • Change Management andTraining:
  • Develop change management strategiesto facilitate the seamless transition to new HR service deliveryprocesses and technologies.
  • Administer trainingsessions and workshops to ensure the effective adoption andutilization of ServiceNow HRSD solutions by HR teams andemployees.

Qualifications:
  • Demonstratedexperience as an HRSD Consultant HR Process Analyst or similar rolewith expertise in implementing HR solutions using the ServiceNowplatform.
  • Profound understanding of ServiceNowHRSD modules and functionalities.
  • Certificationin ServiceNow HR Service Delivery or related domains is highlydesirable.
  • Deep knowledge of HR processespolicies and best practices.
  • Exceptionalanalytical problemsolving and interpersonalskills.
  • Proven experience in clientfacing roleswith a talent for establishing and nurturing strongrelationships.

servicenow,management,servicedelivery,case management



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