Clinic Manager

3 weeks ago


Sany, India Faction Global Infotech Pvt. Ltd Full time
Job Description CustomerService Head & ClinicManagerLocation: Pedder Road Kandivali Pune (pimpri) and C G Road.Pacakage :Upto 12 LPA Job Purpose:Responsible for Overall Clinic operations Business performance ofclinic Team management Discipline at clinicService standards of the clinic Clientcounseling and feedback. Responsibilities:1. Business Performance Responsible to perform as Customer ServiceHead and Clinic Manager Responsible foroverall operations and management of clinic.Responsible for compliance of local laws and regulations forclinics; maintaining records and registers; attending enquiry orinvestigation proceedings before administrativeauthorities. Maintaining Consumptiontracking business pipeline Collection planning for the month andensuring that individual and team targets are met to achievebusiness goals of clinic. Focus on TicketSize Customer Count & Customer conversion Category management (Hair Care Product& Antiageing) 2. Systems &Process Orientation Drive Systems ProcessOrientation through SOP Adherence and compliance. Responsible for Billing Inventory ControlCash Management and company assets FollowClinic Agenda adherence Top 32 Stock Count PipelineRegister Responsible for Process AuditScore. Reverting on mails. Responsible forOptimum utilization of Company resources including Digitalizationof customers records; keeping records in safe and proper condition;products consumables and equipments to be utilized properly forservices. 3. Customer Services Responsiblefor providing Quality and Effective services to the customer. To meet and engage with HNI and othercustomers and focus on repeat buys (BTC)Responsible for Client Feedback on quality of services and customerexperience over email and Tab Responsiblefor Complaint Management; acknowledge and resolve complaint; timelyescalating unresolved complaints to Customer Experience Team. Responsible for Mystery AuditScore Ensures a high degree of CustomerService and experience for all customers visiting clinic i.e.living up to the Kaya promise of a world class skin care clinic. Focus on CustomerRetention 4. TeamManagement Responsible for overall teammanagement and developing leadership skills.Control supervise and manage effective performance and services ofclinic team i.e. KT s; CCEs; Doctors and clinic team. Drive ClinicPerformance and Productivity through collaborative efforts of allClinic team members; People(KTCCE)Retention 5. Discipline Driving Discipline at clinic on AttendancePunctuality behavior in line withResponsible to report misconducts and incidents of violation ofKaya Code of Conduct (COC)/ SOP at clinic level; report incidentimmediately within first two hours of incident as per set procedureby providing details in First Information Report so thatpreventative action can be taken to minimize risks and impact onbusiness. 6. Others Additional Responsibilities assigned/communicated by management on the basis of nature of Job Role fromtime to time.

clinic,customer,adherence,customerservice,management


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