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Assistant Manager Outlet
1 month ago
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all department to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may effect the interests of hotel should be brought to the attention of the Management.
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
- Handle guests’ complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
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