ServiceNow Lead ITOM specialist

1 month ago


Bengaluru, India APN Consulting Full time
Job Title: ServiceNow Lead ITOM specialist.
Location: Remote
Duration: Contract
 
Description:
  • The ServiceNow Automation ITOM Analyst is responsible for overseeing and managing the ServiceNow platform's delivery for ITOM processes like Event Management, Discovery both cloud and on-prem and expertise on the ITOM suite.
  • This role involves both technical and leadership responsibilities to maintain the platform's performance and integrity.
 
Responsibilities:
  • Extensive experience in ServiceNow development and consulting as a lead developer.
  • Expertise in import sets, transform maps, and ServiceNow data mapping with external data sources.
  • Experience with various ServiceNow modules, including Normalization Data Services, ITOM Discovery, Configuration Management Lifecycle, Common Services Data Model, Service Mapping, Event Management, and Certificate Management.
  • Familiarity with 3rd party credential stores, network access, and firewalls.
  • I have proficiency in JavaScript and SQL.
  • Knowledge of additional product lines on the ServiceNow platform, such as ITSM, SPM (formerly ITBM), and/or ITAM.
  • Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow capabilities.
  • Familiarity with platform security and integration best practices.
  • Experience in implementing net new Discovery, Event Management, and Service Mapping solutions.
  • Ability to perform assessments and provide standard processes to clients for Discovery, Event Management, and Service Mapping.
  • Understanding of Discovery scheduling and potential network impacts. Experience with Configuration Item blueprint and CMDB Health dashboard configuration, including remediation of duplicate and stale CI items.
  • understanding of import sets, transform maps, and ServiceNow data mapping. Knowledge of ServiceNow CMDB class hierarchy and its relation to Asset and Configuration Management. Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
  • knowledge of Common Services Data Model (CSDM).
  • Experience with additional product lines on the ServiceNow platform, such as ITSM, ITBM, and/or ITAM.


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