ServiceNow ITOM Developer/Consultant
3 weeks ago
ITOM Discovery, Service Mapping & CMDB, Orchestration & Cloud Management Consultant
Position Summary:
- Candidate must have experience on tools related to Orchestration, Cloud Service Automation, Open stack, Smart cloud provisioning, private Cloud, managed cloud needs for enterprises
- Candidate would be responsible for design / develop / enhance Orchestrator workflows that can be triggered from Service Catalogues and Management Portal
- Candidate would be responsible for development / modification / enhance interfaces between Orchestrator and other products like Active Directory, SAML, Cloud Platform (Azure, AWS, VMWare), Software Provisioning Tools (SCCM, HP Server Automation), Network/Firewall Provisioning & Management Tools (HP NA, QIP, Infoblox, Panorama), ITSM Tools (ServiceNow), Monitoring Tools & CMDB.
- Candidate would need to understand / validate / troubleshoot / modify (even development of small pieces) scripts/programs required to Orchestrate IT Infrastructure activities
- Candidate with experience or exposure to various operating systems (Windows/Linux/Solaris) and virtualization technologies would be preferred.
- Candidate would need to understand technical service requirement and design/enhance forms for Service Offerings in Cloud Automation
- Candidate would need to participate in pre-sales technical support for the development and implementation of complex products and solutions around cloud infrastructure.\ Candidate must have a proven track record in successfully designing & implementing CMDB for an enterprise
- Candidate must have experience with industry leading Discovery tools
- Candidate must have experience in implementing large and complex business service mapping solutions
- Candidate must have knowledge about IT Infra components and properties in scope of Service Mapping
- Candidate would need to understand the Application architecture and design the service map accordingly
- Candidate would need to identify risks and issues related to Application/Infra Service Mapping needs
- Candidate would need to have experience with Event Management alert setup in Service Mapping
- Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions.
- In addition, candidate is expected to support monitoring practice development initiatives, customer presentations / demonstrations.
Primary Responsibilities:
- Design / Implementation / Support of orchestration & cloud management tools for medium to complex environments
- Perform complex / technical solution design and implementations. Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate orchestration needs. Programming and / or scripting languages exposure would be plus. Design / Implementation / Support of Discovery, Service Mapping & CMDB needs for medium to complex environments. Perform complex / technical solution design and implementations
- Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs. Programming and / or scripting languages exposure would be plus
Experience:
- 3 - 9 Years of industry experience with orchestration & management tools with hands-on experience in large implementations
Knowledge and Skills Required:
- Experience on ServiceNow Orchestration & Cloud Management, Ansible, VRealize Automation etc.
- Produces technical solutions/architectures that are dependable, modifiable and scalable
- Expertise in ServiceNow scripting
- Good exposure to regular expressions and developing Service mapping patterns
ServiceNow ITOM/AIOps/Cloud Automation Solutions Consultants
- Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
- Define technical solutions for architecture and design that are aligned with ECI’s business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
- Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
- Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
- Collaborate with internal business stakeholders to write/estimate stories
- Oversee developers’ work, and own overall quality and delivery of development
- Capable of executing hands-on development for stories that cannot be delegated
- Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
- Provide mentorship to developers and platform engineers on technical design standards and best practices.
What You’ll Bring To The Table
- Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB / AIOps solutions in ServiceNow environments
- Expert level proficiency in ITOM /CMDB produce line including current ITOM / CMDB CIS certification(s)
- ServiceNow ITOM/AIOps Consultants should have relevant experience of 4+ years
- As a consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
- The ITOM Technical Architect is comfortable in Json scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping, AIOps and Orchestration
- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations
- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
- Sound knowledge in CMDB and IT Operations management
- Deliver technical workshops on ITOM: Event, Discovery, CMDB, HLA, Orchestration, Service Mapping, Cloud Management
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Knowledge on identification, classification rule in CMDB
- Knowledge over event and alert rule
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies
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