ServiceNow ITOM Architect

2 months ago

Bengaluru, India Brillio Full time

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Born digital in 2014, Brillio applies its expertise in customer experience transformation, data analytics, Artificial Intelligence, platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.


Brillio, renowned for its world-class professionals, referred to as "Brillians," distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.


Responsibilities:

  • Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management
  • Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives.
  • Strong understanding of ITIL processes and best practices.
  • ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-ITOM) certifications are highly desirable.
  • Develop, design & Implement comprehensive ServiceNow IT Operations Management (ITOM) solutions, covering the below areas
  • CMDB
  • CSDM
  • Discovery
  • Service Mapping
  • Orchestration
  • Cloud Lifecycle Management
  • Event Management

  • Implement Cloud lifecycle management and provisioning in public and private clouds, hybrid clouds, ensuring successful deployment and integration with other enterprise systems.
  • Ensure scalability, reliability, and performance in the ITOM architecture.
  • Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
  • Work closely with cross-functional teams to customize and configure ITOM applications to meet specific business needs.

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