Servicenow Itom Architect

6 months ago

Bengaluru Karnataka, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: What you need to know about the role
- You will lead ServiceNow Enterprise IT Operations Management (ITOM) architecture through the disciplined use of product sense, execution, measurements, and prioritization to design and optimize ServiceNow solutions. By aligning business needs through an understanding of technical capabilities, you will identify, design, and document the ITOM capability needs and opportunities for PayPal. Meet Our Team: PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes. With increasing demand, our solutions require scale across millions of daily transactions, terabytes of data, and hundreds of integrations - all while ensuring high availability to our customers.

**Job Description**:
**Your day to day**
- Design a target state vision for the Enterprise IT Operations Management (ITOM) for PayPal (inclusive of data structure, data ownership/governance, relationships, ingestion points, integrations)
- Design and document the target state discovery and service mapping landscape that will help meet PayPal’s enterprise CMDB needs
- Close partnership with the product management function to create and maintain the backlog of ServiceNow ITOM feature development
- Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations

**What do you need to **bring**
- Bachelor’s degree or equivalent combination of education and experience
- 7+ years’ experience in business analysis, ServiceNow implementations, metrics and reporting, platform-based process management, or other relevant experience required
- Hands-on experience as a senior developer or platform architect enabling ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, Service Graph Connectors, Agent Client Connector, and Configuration Management Database
- Hands-on experience implementing integration and ETL technologies and capabilities such as Integration Hub, Service Graph, Identification & Reconciliation Engine (IRE), REST, JDBC, ODBC, etc.
- Experience documenting technical architecture with different target audiences in mind (i.e. business stakeholders, leadership, and or technical SME’s)
- Strong written and verbal communication skills
- Ability to work effectively in a global team environment
- Passion for continuous learning; stay apprised of new ITOM features and capabilities

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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