Manager – Student Welfare

About Medhavi Skills University

Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum.MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empanelled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs.

About MSU WISE:

Medhavi Skills University (MSU) has launched the WISE initiative to enhance employability and support job creation by equipping individuals with industry-relevant theoretical knowledge and on-the-job training. This initiative fosters collaborative efforts between MSU and various industries,

creating a mutually beneficial relationship. Through the concept of "Industry as Campus," students gain a competitive edge by acquiring practical skills directly from industry experts. For industries, this partnership results in better employee retention, reduced attrition rates, and increased productivity. By collaborating with over 100+ industry and skill partners, including prominent names like NIFD Global, IHG, AEQUS, iACE, AIHBA, WLRS Ireland, NHQ Studios, B4M Entertainments, and IGJ,MSU is making significant strides towards closing the skill gap. This approach not only enhances employability but also promotes entrepreneurship across diverse sectors, ultimately contributing to askilled and capable workforce.

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Role Overview:

The role focuses on managing and resolving student and partner grievances within defined timelines,ensuring effective closure and high satisfaction. It involves close coordination with KAMs and PMs,monitoring tickets in the University Management System, and driving timely follow-ups to avoid delays. Acting as the primary contact for grievance-related communication, the role demands professionalism, empathy, and strong process adherence to maintain smooth stakeholder relationships.

Key Responsibilities:

• Overseeing and managing student and partner grievances to ensure timely closure and satisfactory resolution.
• Working closely with Key Account Managers (KAMs) and Program Managers (PMs) to resolve issues effectively within the defined TAT.
• Ensuring resolution within defined timelines in the University Management System (UMS).
• Managing ticket generation and tracking to streamline grievance handling and avoid delays.
• Acting as the primary point of contact for grievance-related communication with students and partners, ensuring professional and empathetic interaction.
• Maintaining follow-up until grievances are fully closed with proper resolution and ensuring no pending cases cross the defined timeline.

Qualifications & Skills Required:

• Postgraduate degree in any stream.
• 8–10 years of experience in student support, student services, or welfare roles.
• Mandatory prior experience in a university or educational institution.
• Strong understanding of student grievance mechanisms, academic operations, and university systems.
• Excellent organizational, multitasking, and time-management abilities.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in university management systems (UMS), ticketing platforms, and MS Office tools.

What We Offer

• Being a key player in something potentially massive and world-changing
• Competitive salary and incentive structure, best in the industry.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact on the careers and lives of working professionals.

How to Apply

Interested candidates should submit a resume and cover letter detailing their qualifications and experience at at earliest possible.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.