Remote Operations Manager

About Our Company

We are a fast-growing property management and hospitality company based in the United States. We leverage technology to provide exceptional stays for our guests across a portfolio of premium properties. We are expanding our team and looking for a talented Operations Manager from India to work remotely and become a core part of our success story.

The Role

As a Remote Operations Manager, you will be the central hub of our guest services and property operations. Your mission is to ensure every guest has a seamless and positive experience while driving efficiency and consistency behind the scenes. You will be responsible for managing day-to-day operations, coordinating with on-ground teams in the US, and constantly improving our processes.

This is a role for a natural problem-solver who excels at creating order and building systems. If you have a passion for hospitality and a talent for making things run smoothly, we want to hear from you.

Key Responsibilities:

• Client & Guest Coordination:
• Manage all booking communications, ensuring guests have all necessary information for a smooth arrival.
• Serve as the primary point of contact for guest inquiries and issues during their stay, providing timely and professional solutions via email, phone, and messaging platforms.
• Oversee the check-in and check-out processes to ensure a five-star experience.
• Systematically gather and respond to guest feedback and reviews.
• Process Improvement & Automation:
• Develop, document, and maintain Standard Operating Procedures (SOPs) for all key operational tasks.
• Identify bottlenecks and recurring issues, and design permanent solutions, checklists, or templates to prevent them.
• Ensure the entire team consistently follows established processes.
• Vendor & Facilities Management:
• Coordinate schedules with cleaning and maintenance teams in the US to ensure properties are perfectly prepared for new arrivals.
• Track and manage maintenance requests from initiation to resolution, ensuring minimal disruption to guests.
• Implement and perform remote quality control checks.
• Data & Reporting:
• Use Excel and our internal software (PMS) to track key operational metrics, guest data, and team performance.
• Generate regular reports for management to support data-driven decision-making.

Who We're Looking For:

• 5+ years of experience in an operations role within Hotel Management, Serviced Apartments, high-end Property Management, or a BPO/KPO serving international clients.
• A proven track record of solving problems independently and performing under pressure.
• Expert-level proficiency in Microsoft Excel for tracking, analysis, and reporting.
• Exceptional written and verbal English communication skills.
• Experience managing or coordinating with vendors, support staff, or service teams.
• A "system-builder" mindset: you aren't just a problem-fixer; you're a problem-preventer.
• Comfortable working with different time zones and collaborating with a remote international team.

Why Join Us?

• Stable, Full-Time Remote Role: Enjoy the flexibility of working from anywhere in India.
• Excellent Career Growth: Be a foundational member of a growing international company.
• Competitive Salary: We offer compensation that rewards your experience and expertise.
• Dynamic Work Environment: Work with a forward-thinking team that values your contributions.

Job Types: Full-time, Permanent

Pay: ₹50, ₹85,000.00 per month

Benefits:

• Work from home

Application Question(s):

• This role requires managing operations for properties in the US. Please describe your experience in either hospitality (hotels, serviced apartments), property management, or in a process/operations role at a BPO serving US/UK clients.
• A high-priority client is scheduled to check in to a property at 3 PM. At 1 PM, your service team reports a critical issue (e.g., a power outage). You cannot reach your primary technical contact. What are your immediate three steps to manage this situation for the client and the business?
• This role requires significant coordination with our team in the US. What is your experience working across different time zones, and what strategies do you use to ensure clear and timely communication?

Work Location: Remote