Legal Operations Manager

About Us

M. Reid Legal Solutions is a U.S.-based DUI and criminal defense firm entering a significant growth phase, and we are seeking an Operations Manager who can build scalable systems, manage remote teams, and partner directly with leadership as the firm expands. We're not a typical law firm — we combine elite legal expertise, world-class sales systems, and omnipresent marketing to dominate our market.

We are seeking a world-class Operations Manager who will own the systems, people, and processes that drive our growth. This is not a task-doer role. This is a builder-leader role where you design and enforce the engine that powers a multi-million-dollar law firm.

What You Will Do (Key Responsibilities)1. Systems & Workflow Ownership

• Manage and optimize operational tools: Clio, Trello, Google Workspace, CRM dashboards
• Build, document, and enforce SOPs for intake, case management, onboarding, and payments
• Ensure deadlines, tasks, and handoffs are met without fail
• Maintain smooth daily operations and eliminate bottlenecks

2. Team Management

• Oversee VAs, intake staff ("Dragons"), and paralegals as we scale
• Hold team members accountable to daily and weekly KPIs
• Conduct weekly check-ins and leadership syncs
• Provide coaching, structure, and clear expectations

3. Recruiting & Scaling

• Lead recruiting efforts: job postings, resume screening, interviews
• Build a hiring pipeline for intake closers, VAs, and legal support staff
• Onboard and train new team members
• Ensure every hire is integrated into systems & SOPs

4. Reporting & Performance Tracking

• Prepare weekly KPI reports (leads → shows → closes → revenue → collections)
• Track accounts receivable, payment plan performance, and case timelines
• Identify issues early and propose solutions proactively

5. Strategic Partnership

• Work directly with the CEO (Michael) and COO (Sheila)
• Execute operational plans tied to firm-wide growth
• Anticipate needs before they arise
• Refine systems for speed, accountability, efficiency, and scale

Who You Are

• Proven operations management experience (law firm, SaaS, or service industry preferred).
• Strong knowledge of Google Workspace, project tools (Trello/Asana/ClickUp), and CRMs (Clio, Salesforce, HubSpot, GoHighLevel).
• Experience managing remote teams (India/Philippines/global).
• Excellent written and spoken English.
• A leader who holds others accountable.
• Thrives in a fast-paced, high-accountability environment.
• This is a senior operations role, not a general VA or assistant position.

Required Qualifications

• 4+ years Operations Management experience (law firm, SaaS, consulting, or service industry)
• Experience working U.S. hours or supporting U.S.-based companies
• Strong command of English (written + spoken)

Strong proficiency with:

• Google Workspace
• Trello/Asana/ClickUp
• CRM platforms (Clio, HubSpot, Salesforce, GoHighLevel)
• Demonstrated experience managing remote teams
• Proven ability to build and enforce SOPs
• Strong KPI and data-reporting skills
• Ability to work independently and problem-solve quickly
• High accountability and ownership mindset
• Ability to protect confidential information

Soft Skills That Matter

• Leadership
• Organization
• Urgency
• Accountability
• Professionalism
• Structured communication
• Calm under pressure
• High integrity

Preferred Qualifications

• Experience in legal operations or law firm management
• Experience managing sales or intake pipelines
• Experience building dashboards and reports
• Experience scaling small teams into larger operations

What We Offer

• Competitive salary (₹ 22,00,000 – ₹ 32,00,000 per year)
• Performance-based bonuses
• Long-term growth path (future 2nd-in-command to CEO/COO)
• Remote-first environment
• Training and exposure to U.S. legal operations
• Opportunity to be part of an ambitious scaling plan

This role is for someone who wants to build, lead, and run the engine of a scaling multi-million-dollar law firm. If that's you, we want to meet you.

Job Type: Contractual / Temporary

Contract length: 12 months

Pay: ₹183, ₹266,000.00 per month

Application Question(s):

• Do you have at least 4 years of operations management experience?
• Have you ever worked U.S. hours before?
• Have you managed remote teams before? Please describe in 2–3 sentences.
• What project management tools have you used?

(Trello, Asana, ClickUp, Monday, etc.)

• What CRM platforms have you used professionally?

(Clio, HubSpot, Salesforce, GoHighLevel, etc.)

• Rate your English communication skills (1–10). Why did you choose that number?
• What is your expected annual salary in INR?

(Typed answer to filter unrealistic expectations)

• Are you able to work U.S. Central Time hours?
• Briefly describe a time you built a system or SOP from scratch.
• Why do you want to work with a U.S. law firm?

Work Location: Remote