Collections Executive

ABOUT ZOLVE

Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.

Zolve is the world's first cross-border neo-bank which helps migrants get access to credit in the new country based on their home country's credit score. Zolve's cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurance, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country. 

As we continue to grow into multiple geographies, product lines, and customer segments, we are seeking a dynamic individual to join us and support our journey 

JOB DESCRIPTION

Role: Collections Executive

Location: Bengaluru 

Employment Type: Full-Time

We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.

RESPONSIBILITIES

Collection Activities:

• Manage assigned portfolios of delinquent US credit card accounts.

• Contact customers via phone, email, or other communication channels to recover overdue payments.

• Negotiate payment arrangements or settlements that align with company policies.

Account Management:

• Update and maintain accurate records of collection efforts and outcomes.

• Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.

Regulatory Compliance:

• Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).

• Handle sensitive customer information in compliance with data protection standards.

Customer Service:

• Address customer queries and concerns regarding their credit card accounts professionally.

• Educate customers about repayment options and the consequences of non-payment.

Performance & Reporting:

• Meet or exceed monthly collection targets and key performance indicators (KPIs).

• Prepare regular reports on collection progress, payment trends, and account statuses.

QUALIFICATIONS

Education: Bachelor's Degree in Finance, Business, or a related field

Experience: 

• 3-6 years of relevant experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc

• Experience in developing and enacting debt recovery plans and strategies to prevent losses

Technical Skills: 

•  Excellent knowledge of various collection techniques

•  Experience in developing and enacting debt recovery plans and strategies to prevent losses

• KnowledgeofMSOffice, DataInterpretation, databases, and alternate modes of collections

Soft Skills:

• Excellent communication and interpersonal skills 

• Demonstrated experience of being empathetic with customers 

• Problem-solving and critical-thinking skills

If you are interested in having a chat and seeing if we are a great fit for each other, please reach out to [email protected]

Zolve is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.