Collections Executive

11 hours ago

Bengaluru Karnataka India, Karnataka Zyoin Group Full time

Role: Collections Executive

Location: Bangalore

Employment Type: Full-Time


We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.


RESPONSIBILITIES-


Collection Activities:

● Manage assigned portfolios of delinquent US credit card accounts.

● Contact customers via phone, email, or other communication channels to recover overdue payments.

● Negotiate payment arrangements or settlements that align with company policies.

Account Management:

● Update and maintain accurate records of collection efforts and outcomes.

● Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.

Regulatory Compliance:

● Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).

● Handle sensitive customer information in compliance with data protection standards.

Customer Service:

● Address customer queries and concerns regarding their credit card accounts professionally.

● Educate customers about repayment options and the consequences of non-payment.

Performance & Reporting:

● Meet or exceed monthly collection targets and key performance indicators (KPIs).

● Prepare regular reports on collection progress, payment trends, and account statuses


QUALIFICATIONS


Education: Bachelor’s Degree in Finance, Business or related field

Experience:

● 2-6 years of relevant experience of working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc

● Experience in developing and enacting debt recovery plans and strategies to prevent losses


Technical Skills:

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate modes of collections


Soft Skills:

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

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