Collections Executive
3 weeks ago
Role: Collections Executive
Location: Bangalore
Employment Type: Full-Time
We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.
RESPONSIBILITIES-
Collection Activities:
● Manage assigned portfolios of delinquent US credit card accounts.
● Contact customers via phone, email, or other communication channels to recover overdue payments.
● Negotiate payment arrangements or settlements that align with company policies.
Account Management:
● Update and maintain accurate records of collection efforts and outcomes.
● Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.
Regulatory Compliance:
● Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).
● Handle sensitive customer information in compliance with data protection standards.
Customer Service:
● Address customer queries and concerns regarding their credit card accounts professionally.
● Educate customers about repayment options and the consequences of non-payment.
Performance & Reporting:
● Meet or exceed monthly collection targets and key performance indicators (KPIs).
● Prepare regular reports on collection progress, payment trends, and account statuses
QUALIFICATIONS
Education: Bachelor’s Degree in Finance, Business or related field
Experience:
● 2-6 years of relevant experience of working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
Technical Skills:
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate modes of collections
Soft Skills:
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skills
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