Collections Executive – Gujarati

About the Team

Our Collections team is at the forefront of ensuring smooth financial experiences for our customers. We bridge the gap between obligations and understanding, helping customers stay on track while maintaining trust and empathy. We’re a team of problem-solvers, negotiators, and relationship-builders who thrive on patience, clarity, and results. If you enjoy making meaningful connections, driving accountability, and resolving financial challenges with care — this is where you belong.

About the Role

As a Telecalling Executive (Gujarati Speaking) in our Collections team, you’ll play a key role in maintaining the health of our portfolio. You’ll reach out to customers via phone, remind them about pending dues, and help them resolve repayment challenges. You’ll combine empathy with efficiency, guiding customers toward solutions while ensuring compliance and accuracy. Think of this role as part counselor, part negotiator, and part operational driver.

What You’ll Do

• Make outbound calls to customers with overdue payments, reminding and guiding them toward repayment.
• Handle inbound calls regarding dues, payment plans, or queries related to collections.
• Explain repayment options clearly and help customers resolve challenges in a timely manner.
• Maintain accurate customer records and update CRM systems after every interaction.
• Achieve individual and team targets for collections and call efficiency.
• Identify trends or recurring challenges in customer repayment behavior and escalate to management.
• Collaborate with internal teams to ensure smooth resolution of disputes or queries.
• Uphold compliance with internal policies, regulatory guidelines, and data privacy norms.

What You’ll Need

• Fluency in Gujarati (mandatory) and proficiency in Hindi or English.
• 0–3 years of experience in telecollections, debt recovery, or customer service (freshers can apply).
• Strong communication, negotiation, and persuasion skills.
• Empathy, patience, and a customer-first mindset, even in challenging conversations.
• Basic computer knowledge (MS Office, CRM tools, data entry).
• Ability to work under targets and deadlines in a fast-paced environment.

Life at slice

Life so good, you’d think we’re kidding:

• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

About us

slice the way you bank

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.