Training and Development Manager

Job Title: Manager – Training & Development (Fashion & Retail Industry)

Location:
Goregaon

Reporting To:
Head – Human Resources

Position Overview:

The
Manager – Training & Development
will design, implement, and evaluate impactful learning programs to enhance skills, knowledge, and performance across the organization. This role will focus on building capabilities in
fashion retail operations, product knowledge, styling expertise, customer service excellence, and leadership readiness
to drive business growth and uphold brand positioning.

The position requires a
creative, trend-aware approach
to learning, with deep understanding of the fashion industry's fast-changing styles, seasonal collections, and customer engagement strategies.

Key Responsibilities

1. Training Needs Analysis (TNA) & Capability Mapping

• Partner with business leaders to identify skill gaps across retail, merchandising, design, manufacturing, supply chain, and corporate functions.
• Conduct structured TNA using surveys, interviews, observations, and performance data.
• Develop a
  Skills & Competency Matrix
  tailored to the fashion industry for role-based training design.

2. Training Design & Development

• Create role-specific training modules for:
• Store Teams:
  Customer engagement, styling tips, upselling, product care, VM guidelines.
• Design & Merchandising:
  Trend forecasting, seasonal collection planning, fabric/material knowledge.
• Production & Quality:
  Garment construction, quality control, compliance.
• Corporate Staff:
  Communication, project management, compliance awareness.
• Develop
  brand & product knowledge training
  for each seasonal launch, including look books and storytelling modules.
• Use blended learning methods: classroom sessions, on-the-job training, e-learning, simulations, and role plays.
• Design visually appealing, brand-aligned training aids.

3. Training Delivery

• Facilitate
  in-person and virtual sessions
  across multiple locations.
• Conduct
  Train-the-Trainer
  programs for store managers and supervisors.
• Host
  seasonal workshops
  for store teams to align with new trends and collection themes.

4. Talent Development & Career Growth

• Implement
  Individual Development Plans (IDPs)
  for high-potential talent.
• Launch leadership development pathways for retail supervisors, store managers, and emerging leaders.
• Provide one-on-one coaching and mentoring for career progression.

5. Learning Technology & Digital Training

• Maintain and update the
  Learning Management System (LMS)
  with schedules, content, and tracking tools.
• Develop
  bite-sized video learning
  and
  microlearning modules
  for quick, on-demand access.
• Incorporate
  gamification
  and interactive tools to enhance engagement.

6. Monitoring & Evaluation

• Track training participation, completion rates, and retention through post-training assessments.
• Apply the
  Kirkpatrick Model
  or similar framework to measure ROI.
• Submit quarterly reports to leadership highlighting training effectiveness and business impact.

7. Cross-Functional Collaboration

• Work with
  Marketing
  to align training with seasonal campaigns.
• Collaborate with
  VM & Retail Operations
  to ensure visual and operational standards are trained and maintained.
• Partner with
  HR Business Partners
  to integrate training into talent management strategies.

Qualifications & Experience

• Education:
  Bachelor's/Master's in Fashion Management, Retail Management, HR, or related field.
• Experience:
  5–8 years of L&D experience in fashion, apparel retail, or luxury retail.
• Proven expertise in
  retail fashion training
  and
  product knowledge programs
  .
• Strong facilitation, storytelling, and presentation skills.
• Understanding of fashion trends, customer behavior, and seasonal product cycles.
• Proficient in MS Office, e-learning tools, and training content creation software.
• Availability:
  6-day work week, with willingness to travel across India as required.

Key Competencies

• Creativity & innovation in training design.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, seasonal, trend-driven environment.
• Analytical thinking and data-driven decision-making.
• Passion for fashion, retail excellence, and brand growth.