Spa Receptionist

6 days ago

Pune, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are looking for a skilled Spa Receptionist to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.

Roles and Responsibility

  • Manage front desk operations, including handling phone calls, emails, and walk-in customers.
  • Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally.
  • Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
  • Maintain accurate records of customer interactions, transactions, and preferences.
  • Develop and implement effective filing systems, both physical and digital, for easy access to information.
  • Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and enhance overall guest experience.

Job Requirements

  • Proven experience in a similar role within the hospitality industry, preferably in a spa or wellness setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Strong attention to detail and organizational skills, with the ability to maintain confidentiality.
  • Proficiency in using computer software applications, including Microsoft Office and booking systems.
  • High school diploma or equivalent required; degree in hospitality management or a related field preferred.

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