Receptionist/assistant

1 day ago

Kothrud Pune Maharashtra, India Baromedic Healthcare Pvt. ltd. Full time

**Required Skills & Qualities**
- **English speaking is a MUST** - fluency in spoken and written communication.
- Pleasant and confident personality with strong interpersonal skills.
- Organized, punctual, and dependable.
- Tally or accounting software knowledge preferred.

Previous experience in a wellness center, spa, or healthcare setup will be an advantage.

**Key Responsibilities**:
**Client Reception & Service**
- Welcome and assist clients warmly at the reception, ensuring a professional and pleasant first impression.

**Appointment & Operations Management**
- Coordinate daily client flow to maintain smooth operations and mínimal waiting time.
- Liaise with the nursing, therapy, and medical teams to ensure seamless client movement and support.
- Maintain therapist schedules, equipment availability, and daily operations logs.

**Documentation & Record Keeping**
- Maintain accurate client files, consent forms, and therapy documentation.
- Record daily client visits, follow-ups, and therapy sessions in the system.
- Prepare and update management reports and records as required.

**Billing & Accounting Support**
- Generate bills, process payments (cash, card, UPI), and maintain daily receipts.
- Handle petty cash and prepare daily transaction reports.
- **Knowledge of Tally or basic accounting software will be an added advantage.**

**Facility & Hygiene Maintenance**
- Maintain cleanliness, hygiene, and a welcoming environment at the reception and therapy areas.
- Ensure stock of office and therapy supplies is updated and report requirements in advance.
- Support in maintaining the ambient appearance and readiness of all client areas.

**Administrative & Communication Support**
- Support the Centre Manager and Medical Director with administrative coordination and vendor communication.
- Manage front-desk displays, promotional materials, and event coordination.

**Client Relationship & Feedback**
- Ensure client satisfaction through polite, professional, and prompt service.
- Collect feedback and share with management for quality improvement.
- Support in client follow-ups, retention initiatives, and referral programs.
- Handle client check-in, registration, and check-out procedures efficiently.
- Address client queries, provide basic information about therapies and services, and direct them to the appropriate staff.
- Ensure comfort of clients in the waiting area and assist in preparing them for therapy sessions when required.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Work Location: In person

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