Receptionist/Assistant

2 weeks ago

Kothrud Pune Maharashtra, India Baromedic Healthcare Pvt. ltd. Full time ₹ 1,76,000 - ₹ 2,08,000 per year

Required Skills & Qualities

  • English speaking is a MUST – fluency in spoken and written communication.
  • Pleasant and confident personality with strong interpersonal skills.
  • Organized, punctual, and dependable.
  • Basic computer knowledge (MS Office, Excel, Email handling).
  • Tally or accounting software knowledge preferred.

Previous experience in a wellness center, spa, or healthcare setup will be an advantage.

Key Responsibilities:

Client Reception & Service

  • Welcome and assist clients warmly at the reception, ensuring a professional and pleasant first impression.

Appointment & Operations Management

  • Schedule, confirm, and manage appointments through phone, WhatsApp, or email.
  • Coordinate daily client flow to maintain smooth operations and minimal waiting time.
  • Liaise with the nursing, therapy, and medical teams to ensure seamless client movement and support.
  • Maintain therapist schedules, equipment availability, and daily operations logs.

Documentation & Record Keeping

  • Maintain accurate client files, consent forms, and therapy documentation.
  • Record daily client visits, follow-ups, and therapy sessions in the system.
  • Prepare and update management reports and records as required.

Billing & Accounting Support

  • Generate bills, process payments (cash, card, UPI), and maintain daily receipts.
  • Handle petty cash and prepare daily transaction reports.
  • Knowledge of Tally or basic accounting software will be an added advantage.

Facility & Hygiene Maintenance

  • Maintain cleanliness, hygiene, and a welcoming environment at the reception and therapy areas.
  • Ensure stock of office and therapy supplies is updated and report requirements in advance.
  • Support in maintaining the ambient appearance and readiness of all client areas.

Administrative & Communication Support

  • Handle all incoming calls, WhatsApp messages, and emails professionally.
  • Support the Centre Manager and Medical Director with administrative coordination and vendor communication.
  • Manage front-desk displays, promotional materials, and event coordination.

Client Relationship & Feedback

  • Ensure client satisfaction through polite, professional, and prompt service.
  • Collect feedback and share with management for quality improvement.
  • Support in client follow-ups, retention initiatives, and referral programs.
  • Handle client check-in, registration, and check-out procedures efficiently.
  • Address client queries, provide basic information about therapies and services, and direct them to the appropriate staff.
  • Ensure comfort of clients in the waiting area and assist in preparing them for therapy sessions when required.

Job Types: Full-time, Permanent

Pay: ₹13, ₹17,000.00 per month

Work Location: In person

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