D2C Manager
2 weeks ago
Job Description – D2C Manager (Sales & Team Lead)
Position: D2C Manager
Location: Udaipur/Ahmedabad
Role Overview:-
We are seeking a highly driven D2C Manager who can not only generate sales but also lead and inspire a team to achieve ambitious growth targets. The role combines strategic thinking, operational excellence, and hands-on execution in Direct-to-Consumer channels.
Key Responsibilities: -
1. Sales Leadership & Revenue Growth:
· Own and achieve monthly, quarterly, and annual sales targets across all D2C channels (Website, Marketplaces, Social Commerce).
· Identify new revenue streams, optimize conversion funnels, and maximize average order value (AOV).
· Monitor industry trends and competitor activities to identify growth opportunities.
2. Team Leadership & Development:
· Lead, mentor, and motivate a team of 5–10 members (Sales, Digital Marketing, Customer Success).
· Set KPIs, monitor performance, conduct reviews, and implement incentive structures to boost productivity.
· Build a culture of accountability, learning, and high performance.
3. Channel & Campaign Management:
· Develop and execute multi-channel marketing campaigns (Paid Ads, SEO, Email, WhatsApp, Affiliate Marketing).
· Collaborate with Influencers and strategic partners to expand brand reach.
4. Customer Experience & Retention:
· Improve the customer journey by implementing feedback mechanisms, loyalty programs, and retention strategies.
· Monitor NPS (Net Promoter Score), repeat purchase rates, and other customer satisfaction metrics.
5. Reporting & Strategy:
· Prepare and present weekly/monthly reports on sales, marketing campaigns, and team performance.
· Provide actionable insights and strategic recommendations to leadership.
· Continuously refine operational processes for efficiency and scalability.
Key Requirements:-
· 3–5 years of experience in D2C / E-commerce / Online Sales.
· Proven track record of achieving sales targets and driving growth.
· Experience managing and leading high-performing teams.
· Strong understanding of Shopify, WooCommerce, Amazon, Flipkart, or other relevant platforms.
· Data-driven, analytical mindset with proficiency in reporting tools.
· Excellent communication, negotiation, and stakeholder management skills.
Key Competencies & Skills:-
· Leadership & Mentoring
· Strategic Thinking & Execution
· Sales Forecasting & Pipeline Management
· Customer Acquisition & Retention Strategies
· Digital Marketing & Growth Hacking
· Problem Solving & Decision Making
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
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