Customer Experience

2 weeks ago

Panjim, Goa, India Latambarcem Brewers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Latambarcem Brewers, we don't just brew drinks — we brew experiences. And we're looking for someone who can carry that same spirit into every customer interaction.

Key Responsibilities
:

  • Act as the first point of contact for all customer queries across email, phone, chat, and social media.
  • Handle order-related issues, complaints, and feedback with professionalism and empathy.
  • Maintain high levels of customer satisfaction by providing timely and accurate resolutions.
  • Create and maintain a structured system for tracking and closing customer requests.
  • Collaborate with internal teams (Sales, Marketing, Logistics, Operations) to resolve escalated cases.
  • Draft and share clear communication templates for common queries and FAQs.
  • Collect customer insights and feedback to help improve products, services, and processes.
  • Monitor and report on customer experience KPIs (response time, resolution time)
  • Assist in developing proactive communication strategies (order updates, new launches, offers).
  • Represent the brand tone and values in every customer interaction.
  • Engage with customers during brand events, activations, and brewery experiences to build strong relationships and represent the brand in person.

What We Offer:

  • Opportunity to be part of a fast-growing consumer brand.
  • Dynamic and collaborative work environment.
  • Scope to learn and grow across customer experience and brand communications.
  • Competitive compensation and benefits.

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