Sales Associate/Store Manager

4 days ago

Panjim, Goa, India Lenskart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Sales Associate

Location: Rest of Maharastra ,Pune & Goa

Department: Retail

Reporting To: Store Manager

About Lenskart:

Lenskart is a leading eyewear brand revolutionizing the way people buy glasses, contact lenses, and eyewear accessories. With a strong presence both online and offline, Lenskart is committed to providing high-quality eyewear to customers at affordable prices, offering a unique customer experience across multiple platforms.

Job Description:

As a Sales Associate at Lenskart, you will be a key part of the team providing exceptional customer service and promoting eyewear products. You will play a crucial role in enhancing the customer experience, offering personalized advice, and ensuring that customers find the perfect eyewear.

Key Responsibilities:

  • Customer Interaction:

    Assist customers in selecting eyewear, understanding their needs, and offering personalized advice. Maintain a professional yet friendly relationship with all customers.
  • Product Knowledge:

    Develop a strong understanding of Lenskarts product offerings (glasses, lenses, accessories) and use this knowledge to suggest the right options to customers.
  • Sales Target:

    Achieve individual and store sales targets. Understand customer preferences and encourage them to purchase appropriate products.
  • Customer Experience:

    Ensure a high level of customer satisfaction by providing exceptional service from greeting customers to post-purchase follow-ups. Handle customer queries and complaints in a timely and professional manner.
  • Store Operations:

    Maintain the store's cleanliness, ensure product displays are neat and organized, and assist with stock management. Regularly check inventory and assist with replenishment as needed.
  • Team Collaboration:

    Work effectively with your colleagues and report to the Store Manager. Participate in team meetings and sales training sessions to stay up-to-date with product knowledge and sales techniques.
  • Upselling & Cross-Selling:

    Proactively offer additional products (e.g., lens cleaning solutions, frames, etc.) to customers based on their needs.

Key Skills & Requirements:

  • Experience:

    Prior retail experience in sales or customer service is preferred but not mandatory. Freshers with good communication skills are also encouraged to apply.
  • Communication Skills:

    Excellent verbal and written communication skills in [Insert language(s)].
  • Customer-Oriented:

    A passion for helping customers and a drive to provide them with an outstanding experience.
  • Sales Focused:

    Ability to meet sales targets and handle customer objections professionally.
  • Team Player:

    Ability to work well in a team and maintain a positive and motivating atmosphere.
  • Flexibility:

    Willingness to work weekends, holidays, and flexible hours based on the store's schedule.
  • Tech-Savvy:

    Basic knowledge of using computer systems and point-of-sale (POS) systems. Familiarity with online ordering or sales platforms is a plus.

Perks & Benefits:

  • Competitive salary + performance-based incentives
  • Employee discounts on eyewear products
  • Health & wellness benefits
  • Career growth opportunities within the Lenskart organization
  • Training and development programs to enhance skills and knowledge

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