Retail Store Manager- Fashion

Company Description

Formerly known as Prudential Group, Risara Properties is one of the fastest-growing, professionally managed real estate companies in Goa. Since its inception in 2003, Risara has developed over four landmark residential projects that epitomize luxury. Founded by an architect, Risara is recognized for its high standards in design, aesthetics, and functional prudence. The company benchmark itself against the best global practices in architecture, lifestyle features, and amenities to deliver unparalleled living experiences. Risara is dedicated to creating holistic living habitats that fulfill health, fitness, comfort, and lifestyle needs and is managed by a dynamic team committed to customer-centric values.

Job description:

We are seeking an experienced and dynamic Store Manager to lead our luxury clothing retail store. This role demands strong operational expertise, excellent customer service skills, and a passion for high-end fashion. The ideal candidate will ensure smooth daily operations, drive sales, maintain impeccable store standards, and lead a motivated, high-performing team.

Store Operations Management

· Manage day-to-day store activities to ensure smooth operations, including opening/closing procedures, inventory control, merchandising, and store presentation

· Maintain luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment

· Set and ensure best practices are disseminated to the team and diligently followed for all aspects of the business

Sales & Customer Service

· Drive sales performance by coaching and motivating the sales team to achieve targets

· Deliver personalized, high-quality customer service that enhances the luxury shopping experience

· Handle customer queries, complaints, and returns with professionalism and tact

· Create new reasons for people to revisit the store

· Build brand awareness through regular pop-ups and promotions

Team Leadership & Development

· Recruit, train, and develop store staff, fostering a high-performance team culture

· Conduct regular performance reviews, set goals, and identify training needs

· Schedule and manage staff shifts to optimize store coverage and efficiency

Inventory & Stock Management

· Manage end-to-end online sales and inventory

· Find new brands that match Risadh ethos & customer requirement, negotiate terms with them and follow the best practices for on boarding

· Monitor stock levels, oversee stock replenishment and timely returns as per GST and other compliances

· Coordinate with brands and tailors to ensure timely and accurate deliveries

· Conduct regular stock audits and report discrepancies. Put in place and manage shrinkage prevention measures

Financial Management

· Ensure store targets are set and achieved

· Drive new footfalls with the help of Marketing

· Train the team to upsell and cross sell to increase bill values

· Prepare and manage store budgets, control expenses, and maximize profitability

· Analyse sales reports, market trends, and customer feedback to make informed business decisions

· Coordinate with Accounts for timely sharing of monthly MIS and P&Ls

· Check and ensure vendor payments are done on time by the Accounts team

Compliance & Security

· Ensure adherence to all company policies, health and safety regulations, and legal requirements

· Oversee store security measures to protect merchandise and staff

· All consignment stocks to be returned on time as per GST policy and new, replacement merchandise to be planned before hand

Brand Representation

· Represent the brand in a professional manner, always upholding the luxury image

· Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibility

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Experience in Store Management
• Knowledge of Retail Loss Prevention practices
• Proven ability to meet sales targets
• Leadership and team management skills
• Ability to work in a fast-paced environment