Assistant Manager Customer Support

6 days ago


Panjim, Goa, India Delhivery Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Designation - Manager

Job Profile

To handle and manage the Client Experience & business

Job Description

  • Responsible for managing a team of 8-10 team members who are handling the High Volume SME/D2C clients and ensuring they deliver High Performance and meet their KRA's
  • Study Existing Processes/SOP's for improvisation & Set Up New processes based on client/operations problem statements
  • Innovate solutions & mechanisms that solve customer problems
  • Connect and maintain relationships with Clients for feedback/Suggestions, understand their pain points to deliver customized solutions and to enhance client experience
  • Regular business review with the clients and focusing on value growth areas for the Business.
  • Coordinate with various stakeholders, Handle Escalations, prepare RCA, and work on permanent solutions
  • Drive Continuous Improvements in process, productivity, quality & cost structures

Skills

  • Excellent Communication skills

  • Experience in Customer Service Management

  • High level of analytical ability to identify and solve problems

  • Experience in People Management

  • Proficiency in Ms Excel, PowerPoint

  • Good to have logistics Experience


  • Customer Support

    6 days ago


    Panjim, Goa, India Rubiq Solutions Pvt. Ltd. Full time ₹ 15,000 - ₹ 1,80,000 per year

    We are seeking a Customer Support Executive to join our growing STAAH team. The role is non-technical but requires a good understanding of using technology, excellent problem-solving skills, and strong communication abilities. You will be responsible for onboarding new clients, managing customer interactions, and ensuring seamless coordination between...

  • Assistant Manager

    2 weeks ago


    Panjim, Goa, India Courtyard Full time

    Assists in the management of all engineering maintenance operations including maintaining the building grounds and physical plant with particular attention towards safety security and asset protection Assists with managing the budget capital expenditure projects preventative maintenance and energy conservation Responsible for maintaining regulatory...


  • Panjim, Goa, India Marriott Full time

    JOB SUMMARYThe Marketing Assistant Manager is part of an important team that creates and executes property-level communications to our customers Under the leadership of the Manager of Marketing and Communication this role promotes on-brand messaging to customers through traditional digital and social media channels all with the goal of enhancing the...


  • Panjim, Goa, India Marriott Full time

    Job Number 24148403 Job Category Event Management Location W Goa Vagator Beach Bardez Goa Goa India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout...

  • FnB assistant

    17 hours ago


    Panjim, Goa, India Bay15 Goa Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionBay15 offers the ultimate place to unwind your senses with an unparalleled view of the Arabian Sea. Our gourmet chef delights with unique creations from Mediterranean, pan-Indian, and traditional Goan cuisines. We provide a luxurious stay with 16 Swiss-inspired log chalets and feature 50,000 square feet of manicured lawns. Bay15 is an...


  • Panjim, Goa, India tata aia life insurance Full time

    Join Tata AIA Life Insurance a leading and fastest-growing life insurance provider in India established in 2001 as a joint venture between Tata Sons Pvt Ltd and AIA Group Ltd Our company embodies a legacy of trust integrity and excellence combining Tata s esteemed leadership with AIA s extensive pan-Asian expertise At Tata AIA our vision is to be...


  • Panjim, Goa, India Self-employed Full time

    Full-time / Part-time / Contract)Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.We are looking for an experienced CRM Specialist responsible for managing and...


  • Panjim, Goa, India Self-employed Full time

    Employment Type: [Full-time / Part-time / Contract]Company Overview:Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.Role Summary:We are looking for an...


  • Panjim, Goa, India Self-employed Full time

    Employment Type: (Full-time / Part-time / Contract) Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics. Role Summary: We are looking for...


  • Panjim, Goa, India Marriott Full time

    Job Number 24152248 Job Category Housekeeping Laundry Location JW Marriott Goa Vagator Beach Road Goa India India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists in hotel laundry daily operations and services Works with employees to wash dry and iron linen for both guest rooms and Food and Beverage...