GTM Systems Manager

About Flosum

Flosum is at the forefront of innovation in the Salesforce DevOps and Security Ops ecosystem. Our Salesforce-native platform powers version control, continuous deployment, automated merge tools, disaster recovery, and cybersecurity — helping enterprises move faster while maintaining full trust and compliance. We're a high-growth SaaS company trusted by architects, admins, and CIOs worldwide. If you thrive in collaborative environments and enjoy connecting people, data, and technology to create measurable impact, you'll fit right in.

About the Role

As a GTM Systems Manager, you'll be the connector between people, platforms, and processes across Flosum's Go-to-Market (GTM) organization. Reporting to the VP of GTM Operations, you'll partner with Marketing Ops, Sales Ops, Finance, Procurement, and Enablement to ensure our GTM systems work together seamlessly, our data is trustworthy, and every user has what they need to succeed. This is an execution-focused role with clear ownership over system coordination, data quality, and user enablement — with the flexibility to lead strategic improvement projects as opportunities emerge.

What You'll DoSystems & Data Quality / User Lifecycle Management

- Oversee data integrity and integration quality across Salesforce, Marketo, Outreach, 6sense, G2, and related GTM tools.

- Manage system access and permissions for new hires, transfers, and departures in partnership with Finance and HR.

- Track onboarding, ramp, and offboarding to ensure secure, efficient license use and smooth user transitions.

- Collaborate with technical owners (SFDC Developer, Marketing Ops Director, Marketo Admin) to troubleshoot sync issues and maintain system reliability.

- Keep process maps, data schemas, and configuration documentation current and easily accessible.

Adoption, Enablement & Efficiency

- Analyze system usage and adoption across Sales, Marketing, Customer Success, and Partner teams.

- Work closely with Revenue Enablement to orient new users, provide refreshers, and support ongoing learning for tool features and workflow changes.

- Create simple, self-serve enablement content — from Loom walkthroughs to Notion quick-guides — that help teams get more from our tools.

- Communicate process updates clearly and collaborate with Enablement to embed new practices into day-to-day operations.

Vendor Coordination & Lifecycle Governance

- Coordinate with Contracts Administration, Finance, and Procurement on user planning, platform renewals, downgrades, and churn.

- Maintain a unified GTM system roster, renewal calendar, and license inventory.

- Partner with vendor representatives to align feature sets, usage analytics, and billing with business needs.

- Support proactive cost optimization and help ensure we maximize ROI from every platform in our stack.

Continuous Improvement & Curiosity

- Act as a curious problem-solver — investigating issues across systems, debugging independently, and escalating thoughtfully.

- Approach each challenge with an entrepreneurial mindset: learn fast, document what you find, and suggest better ways forward.

- Identify and propose process or automation improvements that can enhance GTM efficiency, data visibility, or user experience.

- Contribute to a culture of continuous learning and knowledge-sharing within Revenue Operations.

Requirements
What You'll Bring

Required:

- 3–5 years' experience in GTM Operations, Revenue Operations, or Systems Management within a SaaS organization.

- Hands-on familiarity with Salesforce, Marketo, and common GTM tools such as Outreach, ZoomInfo, 6sense, or Cognism.

- Experience managing user access, permissions, and license assignments across multiple systems.

- Strong analytical, documentation, and cross-functional communication skills.

- A self-starter mindset: curiosity to explore, persistence to debug, and confidence to manage multiple priorities independently.

Preferred:

- Certifications such as Salesforce Administrator, Marketo Certified Expert, Outreach Administrator, or Workato Automation Pro.

- Exposure to integration platforms (Workato, Zapier, Tray, etc.).

- Experience in SaaS vendor management, renewals, or license governance.

- Collaboration experience with Finance, Procurement, and Enablement teams.

- Comfort working across time zones and communicating asynchronously.

Benefits
Why Flosum

- Competitive compensation, performance incentives, and company equity.

- A global, mission-driven culture that values inclusion, learning, and curiosity.

- Daily coaching, mentorship, and professional growth opportunities.

- Access to industry leaders in Salesforce DevOps and Revenue Operations.

- Opportunities to lead impactful cross-system initiatives that shape how Flosum scales.

Flosum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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