Quality Analyst-BPO(Uk Shift)

Job Summary: The Quality Analyst is responsible for ensuring the quality of customer interactions and processes in the BPO. This role involves monitoring and evaluating calls, providing feedback to improve performance, and implementing quality improvement initiatives. Key Responsibilities: Call Monitoring: Listen to and review calls for accuracy,...

WriteJob Title: B2B Communication & Process Specialist (UK Process)Location: MohaliEmployment Type: Full-timeAbout Us:At Zouma Consulting, we believe strong communication is the foundation of every successful business partnership. We are looking for a driven professional to join our team and strengthen our B2B processes with expertise, clarity, and strategic...

Interview Mode - Face to Face Only Walk-in Title - UK US Customer Care Executive Location - Chandigarh IT Park Shift - 5 5 days working Rotational 9 hours shift Cab Facility Salary - Up to 25-35K CTC up to 4-5K Incentives Up to 1 year of experience in a similar role preferred Dealing with Truck drivers...

Job Title: BPO Interns Night ShiftLocation: Mohali, PunjabType: Full-time InternshipAbout the Role:We're seeking enthusiastic BPO Interns who are eager to learn and gain hands-on experience in customer support. This internship is ideal for freshers or students looking to start their career in the BPO industry.Key Responsibilities:Assist in handling customer...

Job Title: Customer Support Executive – UK ShiftLocation: MohaliShift Timings: 1:30 PM – 10:30 PM (UK Shift)Work Schedule: 5 weekdays + 2 alternate SaturdaysAbout the Role:We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, prior experience in...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Job DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...

Job Title: BPO Executive (Domestic – Voice & Non-Voice)Location: MohaliSalary: ₹12,000 – ₹15,000 (In-hand)Shifts: Rotational (Day & Night)Eligibility: Minimum 12th Pass | Age: 18+Experience: Freshers & Experienced candidates can applyJob Description:We are hiring enthusiastic and customer-focused individuals for our Domestic BPO – Voice & Non-Voice...

BPO ManagerLocation: Mohali, PunjabJob Type: Full-timeAbout the Role:We are looking for an experienced BPO Manager to lead and oversee our customer support operations. If you excel at managing multi-channel support teams and driving high performance, this is your chance to make a significant impact.Key Responsibilities:Lead and manage daily operations across...

Job Title: Quality Analyst (Manual Testing)Location: MohaliExperience: 1 Year (Manual Testing)About the Role:We are looking for a passionate Quality Analyst to join our team. The ideal candidate will have hands-on experience in manual testing, with a focus on websites, Shopify apps, and e-commerce platforms. Strong English skills and effective communication...