Customer Service Representative- UK Shift

5 days ago

Mohali, Punjab, India Zouma Full time ₹ 30,00,000 - ₹ 54,00,000 per year

Job Title: Customer Support Executive – UK Shift

Location: Mohali

Shift Timings: 1:30 PM – 10:30 PM (UK Shift)

Work Schedule: 5 weekdays + 2 alternate Saturdays

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, prior experience in backend support, and a strong understanding of B2B customer interactions.

Key Responsibilities:

  • Handle inbound and outbound customer queries professionally and efficiently.
  • Provide backend support for customer issues, ensuring timely and effective resolutions.
  • Manage B2B client relationships, maintaining a high standard of service.
  • Coordinate with internal teams to resolve customer concerns.
  • Maintain accurate records of customer interactions and follow-ups.
  • Identify opportunities to improve processes and customer satisfaction.

Requirements:

  • Proven experience in backend support or customer service, preferably in B2B environments.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Familiarity with CRM systems or customer support tools is a plus.

Perks and Benefits:

  • Competitive salary and growth opportunities.
  • Exposure to an international work environment.
  • Supportive team culture and training opportunities.

Drop a cv )

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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