Customer Support Executive – UK Shift

2 weeks ago

Mohali, Punjab, India Zouma Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Job Title: Customer Support Executive (B2B Voice & Email Process)

Location: Mohali

Shift: UK Shift (1:30 PM – 10:30 PM)

Work Days: Monday–Friday + 2 Alternate Saturdays

Job Summary:

We are exclusively hiring B2B Customer Support Executives for our voice and email documentation verification process. This role requires exceptional communication skills, attention to detail, and the ability to manage B2B interactions professionally. Multiple openings are available, and we are looking for candidates who can join immediately and thrive in a fast-paced, international work environment.

Key Responsibilities:

  • Handle B2B customer interactions via voice and email for documentation verification.
  • Ensure accurate and timely processing of client requests and documents.
  • Maintain high standards of professionalism in all communication channels.
  • Collaborate with internal teams to resolve customer concerns efficiently.
  • Update and maintain records in compliance with process requirements.

Requirements:

  • Experience: Prior B2B customer support experience preferred.
  • Skills: Excellent spoken and written English, strong interpersonal skills, and confidence in handling client interactions.
  • Availability: Immediate joiners preferred.
  • Ability to work effectively in a UK shift.
  • Familiarity with email etiquette and documentation handling is an advantage.

Benefits:

  • Competitive salary and performance incentives.
  • Opportunity to work in a dynamic, growing environment.
  • Exposure to international B2B processes.

Job Type: Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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