Quality Analyst BPO

Job Summary: The Quality Analyst is responsible for ensuring the quality of customer interactions and processes in the BPO. This role involves monitoring and evaluating calls, providing feedback to improve performance, and implementing quality improvement initiatives. Key Responsibilities: Call Monitoring: Listen to and review calls for accuracy,...

Key Performance AnalystAs a Key Performance Analyst, you will play a vital role in ensuring the highest level of customer satisfaction and quality standards are met in our BPO environment.The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work under pressure and meet deadlines. A Bachelor's degree in any...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Job DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...

Job Title: BPO Interns Night ShiftLocation: Mohali, PunjabType: Full-time InternshipAbout the Role:We're seeking enthusiastic BPO Interns who are eager to learn and gain hands-on experience in customer support. This internship is ideal for freshers or students looking to start their career in the BPO industry.Key Responsibilities:Assist in handling customer...

Roles and ResponsibilitiesConduct call audits to identify areas of improvement in customer service quality.Provide feedback to agents on their performance, highlighting strengths and weaknesses.Monitor calls using BPI tools to ensure adherence to quality standards.Perform quality monitoring activities to maintain high-quality services.Identify opportunities...

Job SummarybCoder castle pvt. ltd.Address:- F-250, Industrial area, Phase 8B, Sector 74, Mohali Punjab5 days working jobWe are looking for an enthusiastic and detail-oriented Quality Analyst to join our QA team. The ideal candidate will have 6 months of hands-on experience in manual testing, a strong eye for detail, and the ability to ensure product quality...