Quality Analyst BPO

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Job DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...

We are urgently hiring for a Quality AnalystJob Summary:We are looking for a detail-oriented and proactive Quality Analyst to join our team. The role involves ensuring the delivery of high-quality software by performing manual and automated testing, identifying bugs, and collaborating with developers to resolve issues.Key Responsibilities:Review...

Job Title: BPO Interns Night ShiftLocation: Mohali, PunjabType: Full-time InternshipAbout the Role:We're seeking enthusiastic BPO Interns who are eager to learn and gain hands-on experience in customer support. This internship is ideal for freshers or students looking to start their career in the BPO industry.Key Responsibilities:Assist in handling customer...

Job SummarybCoder castle pvt. ltd.Address:- F-250, Industrial area, Phase 8B, Sector 74, Mohali Punjab5 days working jobWe are looking for an enthusiastic and detail-oriented Quality Analyst to join our QA team. The ideal candidate will have 6 months of hands-on experience in manual testing, a strong eye for detail, and the ability to ensure product quality...

Roles and ResponsibilitiesConduct call audits to identify areas of improvement in customer service quality.Provide feedback to agents on their performance, highlighting strengths and weaknesses.Monitor calls using BPI tools to ensure adherence to quality standards.Perform quality monitoring activities to maintain high-quality services.Identify opportunities...

Job Title: Quality Analyst (Manual Testing)Location: MohaliExperience: 1 Year (Manual Testing)About the Role:We are looking for a passionate Quality Analyst to join our team. The ideal candidate will have hands-on experience in manual testing, with a focus on websites, Shopify apps, and e-commerce platforms. Strong English skills and effective communication...

Job Description – Process ManagerLocation: Mohali, ChandigarhCompany: Lakhera Global Services Pvt. Ltd.Industry: Multi-Project Business OperationsAbout UsLakhera Global Services Pvt. Ltd. is a leading organization in education marketing, working with top universities across India. As part of our growth vision, we are transitioning into a process-driven,...

Key Responsibilities:Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.Create detailed, comprehensive, and well-structured test plans and test cases.Perform manual and automated testing to ensure product quality.Identify, record, document, and track bugs.Perform regression testing when bugs are...

Quality AnalystWe are looking for a results-driven Software Tester to be responsible for designing and running tests on software usability and provide quality assurance from the stage of software development to deployment. You'll conduct manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a...