Fleet Centre Executive

11 hours ago

Hyderabad, Telangana, India Delhivery Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role Overview:

The Centre Executive Fixed Fleet Operations is responsible for ensuring smooth daily operations and performance of the delivery partner fleet at the assigned centre. This role involves managing driver attendance, route allocation, performance tracking, and on-ground issue resolution to ensure operational reliability and partner satisfaction.

The executive acts as the first point of contact for all drivers at the centre and plays a critical role in ensuring high utilization, low absenteeism, and strong partner engagement.

Key Responsibilities:

1. Fleet Operations Management

  • Ensure all delivery partners (fixed fleet) report on time and are route-ready each day.
  • Allocate delivery routes as per SOP and ensure balanced utilization of all partners.
  • Track vehicle readiness, fuel levels, and compliance before dispatch.
  • Monitor live performance throughout the shift and intervene when delays or issues arise.

2. Attendance & Compliance Tracking

  • Maintain accurate attendance, leave, and shift adherence records for all partners.
  • Ensure compliance with safety, documentation, and operational standards.
  • Conduct random checks to ensure adherence to uniform, ID, and safety equipment norms.

3. Partner Engagement & Retention

  • Build and maintain positive relationships with all delivery partners.
  • Conduct regular check-ins, feedback sessions, and engagement activities to reduce attrition.
  • Support the Fleet Manager in implementing partner recognition or incentive programs.
  • Address partner concerns and escalate major issues to the Fleet Manager for resolution.

4. Performance Monitoring & Reporting

  • Track partner KPIs such as attendance %, utilization %, delivery timeliness, and customer feedback.
  • Prepare daily and weekly reports on centre-level performance metrics.
  • Highlight trends and gaps (e.g., repeat absentees, underperforming routes, service delays).

5. Escalation & Issue Resolution

  • Handle first-level on-ground escalations related to partner behaviour, delivery issues, or route confusion.
  • Coordinate with operations, customer support, and the Fleet Manager for issue closure.
  • Maintain incident logs and follow up on preventive measures.

Key Requirements:

  • Graduate in any discipline (preferred: Operations, Business, or Logistics background).
  • 13 years of experience in operations, logistics, or delivery partner management.
  • Strong people-handling and communication skills; ability to manage on-ground workforce.
  • Basic knowledge of Excel/Google Sheets for data entry and reporting.
  • Comfortable working in fast-paced, on-ground environments.
  • Willingness to travel within the assigned region when required.

Success Metrics:

  • Partner attendance & utilization %
  • Centre-level SLA adherence (on-time dispatch & delivery rate)
  • Partner retention and satisfaction
  • Reduction in daily operational escalations

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